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cannot loggin

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Jul 9, 2018, 15:4907/09/18
06/02/17
452

cannot loggin

is there afain a server problem ...


each time that i try to log in in the game, i have "error code : BalancerErrorHandler : Problem with internet connection, Message : abnormal disconnection"


my internet is good, i have check it

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Jul 10, 2018, 06:2407/10/18
Jul 10, 2018, 08:32(edited)
01/25/17
491

Hello ANESFAN! Is this question still relevant? If so, please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game. If the situation doesn't change after performing the specified steps, please contact us with a personal message. Thanks in advance.

Jul 10, 2018, 17:4107/10/18
06/02/17
452

no more problem now...


From other post on the forum, i have conclude that the loggin problem was maybe due to 2 unannouced update yesterday... don't be lazy and inform us in time from any update/maintenance...



Jul 11, 2018, 08:3807/11/18
10/28/17
162

Anesfan, 09.07 were scheduled technical work in the game was a notice. The error "BalancerErrorHandler : Problem with internet connection" is not related to the online status of the server. I saw a topic on the forum, someone wrote that it was a bug due to the antivirus, he turned it off and everything worked

Do you cleared cache or does anything for solve your problem or problem was solved by itself?

Jul 11, 2018, 19:1107/11/18
06/02/17
452

antivirus is not the problem since none is running on my server... all my security features are handle by a linux box ahead of my server...


cache is cleared in a automatic way each time browser is closed... system is reinstall each week at reboot from a clean image...


have never receive a notice about maintenance


problem solved itself with time as it usualy do
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