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12 hours game crash have a solutions for our loss

12 hours game crash have a solutions for our loss

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May 28, 2018, 08:3005/28/18
12/05/17
5

12 hours game crash have a solutions for our loss

Yes guys, after the game crashing ( i think 12 hours) i lost all of my troopers, need 12m gold for resurrection, and lost all of my resources.

What is it, i ask it on facebook page and they banned me, and i can not understand other olayers connecting with facebook and with android app but we can not connecting with normale browser




 i ask to support and no answer to me

Yes do you have a solution for this problem.

I am not facebookplayer, i buy with united states money unit ( you know it usd dollar) features for my account

What is it now, what now, dont say to me ---read terms of use---

Do you have any solutions????


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8
Comments
May 28, 2018, 08:3605/28/18
05/15/18
5
I want answers aswell from Plarium, how are they planning to remediate the losses that we incurred on THEIR behalf?
May 28, 2018, 08:3805/28/18
May 28, 2018, 09:12(edited)
12/05/17
5

Yes waiting guys, are you working or still sleeping , time to wake up

May 28, 2018, 08:4805/28/18
02/03/17
16
For me lost 39 M troops and need 596 M of gold to resuct them, send screes shots to plarium and wait for answers!
May 28, 2018, 10:2305/28/18
May 28, 2018, 15:04(edited)
12/05/17
5

This is the asver from support, they are kidding with us

Plarium Support Team

Dear Count,

Thank you for contacting us. Your request number 4-0599452 will be closed because you will receive an email with your problem

We are very sorry that you have encountered such a problem. Our experts take all the necessary steps to solve the problem. If you encounter the same problem again, please let us know.

We are really sad because of the losses you have experienced. This is a worrying situation, so we understand your frustration. However, in accordance with the Terms of Use, we do not offer compensation to the user and we do not guarantee that our service and game will be offered without any interruption, safely and accurately. Of course, every game has its mistakes. We will consider your comments in the future and resolve the issues faster. The game will be improved and exciting new add-ons will be included. At this point we hope that your negative opinion about the game will change.

Click on the link to read the Terms of Use

May 28, 2018, 19:0905/28/18
12/05/17
5

no any answer because the kids are running it


May 28, 2018, 22:4005/28/18
04/18/17
5
but please purchase more packages from us and maybe you will get to keep that  
Jun 27, 2018, 13:1006/27/18
05/24/18
5

They arent going to do anything to compensate you let alone fix the issue.  I reported WebGL errors and they blame my internet connection.  When I should them proof that contradicts their claim, they tell me the servers have no issue and are running smoothly.  


They're only interested in our money and not really addressing any of the flaws of their game.  This is why every day at reset people from across the globe suddenly have issues connecting to the game because of all the backend processing they're not keeping up with.  


Your only fix for browser that I know will assist at all is to run your browser in privacy mode.  This limits the memory space, cache, etc thats used by the browser.
Jun 28, 2018, 07:4206/28/18
Jun 28, 2018, 07:44(edited)
01/11/17
4649

Hi, INCUBUSDD,


Specify, please, did you update Unity to the latest version?


Also, follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/.


If the situation doesn't change after performing the specified steps, please send us the screenshot of the error and attach the information about your browser in a private message. To find the relevant information about your browser, please follow the link below by opening the link in the browser where you try to launch the game: https://aboutmybrowser.com


Thank you in advance!

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