Dont know if its a bug or how to solve it,

19 Replies
User
4 November, 2018, 3:47 AM UTC

I am playing on Kirkevell and at 348:669 there is a stash of 194K iron.

Although i dont have troops there it says i captured it.

Hitting the 'Cancel' button doesnt do anything.

How do i uncapture it?
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xyz
User
4 November, 2018, 5:03 PM UTC

This seems strange..

Try logging off and on.

Try the other usual computer stuff.

If that fails contact support.

If you can, take screen shots.

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User
4 November, 2018, 9:19 PM UTC

I did log out, but didnt solve it.





Still the same.

And about contacting Support, thats why i posted it here.
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CIM
User
5 November, 2018, 12:23 AM UTC
If you look in your shrine of Oden does it show you have that march out?  Or that little tent in a circle I can see a bit in the bottom of the screen towards the left is that the march?  Have you tried to cancel from either of those places?  If you are in enemy kingdom maybe when you get sent back to home kingdom it will be corrected.
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xyz
User
5 November, 2018, 12:47 AM UTC

Sometimes you also have to contact support directly, not just post here.

You have done  well  so far because you have managed to post the screenshots as well. 


After checking  matters ,I am putting back , what I previously edited out.





I have noticed something interesting.

It says LOCATION CAPTURED BY YOUR CLANSMAN.

This would indicate that its not you that's on the tile. 


It normally says your troops are in this location.

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User
5 November, 2018, 1:27 AM UTC

CIM said:


If you look in your shrine of Oden does it show you have that march out?  Or that little tent in a circle I can see a bit in the bottom of the screen towards the left is that the march?  Have you tried to cancel from either of those places?  If you are in enemy kingdom maybe when you get sent back to home kingdom it will be corrected.


The shrine of Odin doesnt show it as i have a march out, so in the shrine there is no button to cancel.

Thats what i meant in the first post when i said "Although i dont have troops there it says i captured it."

And again as said in first post "Hitting the 'Cancel' button doesnt do anything."

Also I am still in my home kingdom.







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User
5 November, 2018, 1:31 AM UTC

xyz said:


Sometimes you also have to contact support directly, not just post here.

You have done  well  so far because you have managed to post the screenshots as well. 


How to contact support, isn't this forum meant to do that?

Also since it doesnt interfere with my amount of marches i actually dont care.
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xyz
User
5 November, 2018, 2:41 AM UTC

At one point, you had to contact support about game problems,then they moved it to the forum problem page .

They are supposed to see messages here and act on them.

Sometimes they ask you to contact them after reading messages, some appear to contact them directly first.

If the game shuts down, there's usually a box which says restart or contact support. 

There's also a link on a p.c. when you open the page to come to the forum.

To save you searching here's the link.

http://support-portal.plarium.com/en/vikings-web/faq 

It  seems you are not  suffering,  so its not so urgent. 

Did you see my edition to my other message?

Your second picture has a caption that appears to have the wrong message . 

It should read  YOUR TROOPS ARE AT THE LOCATION, not LOCATION CAPTURED BY YOUR CLANSMAN.

which would suggest someone from your clan is looking at the page, or its a clan member that has captured the location, 

This might explain why the Shrine of Odin doesn't see it, and  you cant cancel it. 

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CIM
User
5 November, 2018, 9:16 AM UTC
I noticed that "The location is captured by your clansman." also ... however the tile level number 4 is blue (which means it is yours) instead of green (which means it is your clansmans) ... well at least in pc version that is what it means.
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CIM
User
5 November, 2018, 9:21 AM UTC
I recall something about this being spoke about somewhere else on the forum a long time ago ... and it was solved by having someone (of course cannot be your clan member) attacking the tile and that resolved the issue. 
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xyz
User
5 November, 2018, 8:36 PM UTC

Yes that why I had deleted part of my reply. I wanted to check hows things looked.I wanted to see if the 2 screen shots matched.

I had wondered if the second screen shot was from a different point of view.

If you see the message

 LOCATION CAPTURED BY YOUR CLANSMAN. 

you also see  the message underneath 

you cannot  attack the location captured by a Jarl from your clan

 rather than the cancel button shown.

 In fact there are several discrepancies, the second screen shot is like a mash up of what the attacker sees, and what a team mate sees.

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User
6 November, 2018, 1:56 AM UTC

xyz said:


At one point, you had to contact support about game problems,then they moved it to the forum problem page .

They are supposed to see messages here and act on them.

Sometimes they ask you to contact them after reading messages, some appear to contact them directly first.

If the game shuts down, there's usually a box which says restart or contact support. 

There's also a link on a p.c. when you open the page to come to the forum.

To save you searching here's the link.

http://support-portal.plarium.com/en/vikings-web/faq 

It  seems you are not  suffering,  so its not so urgent. 

Did you see my edition to my other message?

Your second picture has a caption that appears to have the wrong message . 

It should read  YOUR TROOPS ARE AT THE LOCATION, not LOCATION CAPTURED BY YOUR CLANSMAN.

which would suggest someone from your clan is looking at the page, or its a clan member that has captured the location, 

This might explain why the Shrine of Odin doesn't see it, and  you cant cancel it. 



When i use the watchtower it shows my picture as the one who captured it.

As shown in first picture i uploaded, in green and not in blue as it should have.

But i will try the option to let an outsider attack that tile.

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xyz
User
6 November, 2018, 3:17 AM UTC

No, 

the top picture shows a blue marker, not a green one, the circle should be green.Which is how it is supposed to look to the attacker .

you only see a green marker if its a clan mate on a tile, and no green circle.

its reddish brown if its another clan. 

Its the second picture that appears to make no sense. 

Where it reads occupied by a clansman, it ought to say your troops are at this location.

It would be counting down if you were on a tile, and of course a troop should automatically leave when full.

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CIM
User
6 November, 2018, 11:07 AM UTC
Do your clanmates see that tile as taken ... if not maybe just have one of them try to capture it.
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User
6 November, 2018, 5:47 PM UTC
CIM said:

Do your clanmates see that tile as taken ... if not maybe just have one of them try to capture it.
Yes they see it too as i have taken it.
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User
6 November, 2018, 5:49 PM UTC

xyz said:


No, 

the top picture shows a blue marker, not a green one, the circle should be green.Which is how it is supposed to look to the attacker .

you only see a green marker if its a clan mate on a tile, and no green circle.

its reddish brown if its another clan. 

Its the second picture that appears to make no sense. 

Where it reads occupied by a clansman, it ought to say your troops are at this location.

It would be counting down if you were on a tile, and of course a troop should automatically leave when full.




My name is show in green, which should have been blue.
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xyz
User
6 November, 2018, 9:10 PM UTC

Sorry,I misunderstood, and thanks for clarifying .That's something I had not looked at. 

The whole thing gets weirder.

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CIM
User
7 November, 2018, 1:42 AM UTC
Yes it is very strange ... is your kingdom old enough and does your clan have cvc, if so are you able to move to enemy kingdom?
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Administrator
7 November, 2018, 8:21 AM UTC

Zulgeteb said:


I am playing on Kirkevell and at 348:669 there is a stash of 194K iron.

Although i dont have troops there it says i captured it.

Hitting the 'Cancel' button doesnt do anything.

How do i uncapture it?

Hello, ZULGETEB!

Please ask someone to send 1 warrior to attack at this location. This should help in resolving your issue.

Please tell us about the result and have a nice day!

Bearer of the highest Knowledge
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User
12 November, 2018, 3:15 PM UTC

Ivar Marksman said:


Zulgeteb said:


I am playing on Kirkevell and at 348:669 there is a stash of 194K iron.

Although i dont have troops there it says i captured it.

Hitting the 'Cancel' button doesnt do anything.

How do i uncapture it?

Hello, ZULGETEB!

Please ask someone to send 1 warrior to attack at this location. This should help in resolving your issue.

Please tell us about the result and have a nice day!


I asked many to attack that tile, but nobody is doing it.
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