Having problems changing our clan name!

4 Replies
CIM
User
1 November, 2018, 10:48 PM UTC
We tried to change right before cvc and couldn't so we thought was a problem because cvc already showing ... but now today we try to change and we can not change the name of our clan ... it won't let us backspace or remove any of the name ... our old name doesn't use 20 characters and it won't let us add a character ... we are not sure what is going on.
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CIM
User
2 November, 2018, 11:28 AM UTC
We have figured out the problem ... on a pc account through plarium is only letting us change the clan tag but not the clan name.  When we use a phone account we can change the clan name ... so our name is changed.  However a pc account should also be able to change the name.
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User
2 November, 2018, 11:34 AM UTC
Soo goofy...goes to show that there are probably many other differences in each platform... Who knows (why they aren't consistent)?
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Administrator
2 November, 2018, 1:36 PM UTC

CIM said:


We have figured out the problem ... on a pc account through plarium is only letting us change the clan tag but not the clan name.  When we use a phone account we can change the clan name ... so our name is changed.  However a pc account should also be able to change the name.

Hello, CIM! 

Could you, please, attach some screenshots or video illustrating this issue?  If so, please let us know and provide more information in private message, so we could investigate. 

Waiting for your answer and thank you in advance!

Bearer of the highest Knowledge
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CIM
User
2 November, 2018, 2:04 PM UTC

My second post explains how we were able to deal with the problem ...


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