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Bank took money NO PACKAGE

1 Reply
icubabe
11 August, 2017, 8:40 AM UTC

For the second time I have been conned by this company. The £4:99 hero energy package was paid for and not recieved on the 13 of june at 8 pm. I created tickets but recieved no email to acknowledge my complaint let alone a refund or replacement item. The same thing has just happened again, I have created a ticket again. I am not hopefull of recompense or even a pretense at customer service.


The games are great when all goes smoothly, but any enjoyment I may have had has just evaporated. Plarium please get your act together and stop conning your loyal customers!
UTC +1:00
Ivar Marksman
Administrator
11 August, 2017, 8:52 AM UTC

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer

Bearer of the highest Knowledge
UTC +3:00
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