If you buy a package!

4 Replies
texascharlie69
7 July, 2017, 10:09 PM UTC

Hey all,


    Just a friendly warning...


   If you buy a boost package don't be surprised if you don't get what you paid for and when you ask for assistance don't be surprised if you never hear back from the support or billing teams.


  I have been having issues with this game, could not play it for several weeks but during that time I was able to finally log on to the game and made a purchase for energy boosts, I was charged for the package but it was the first time I had seen the 5000 unit energy boost offered. In the package I was offered 100x 5000 energy boosts and they never showed up in my account and I keep sending in requests for help with no response.


  I had another player leave a message on a previous forum saying that they also made a purchase for 2 of the packages and also did not get them delivered.


  I can't speak for anyone else but I know I was charged for the package and I'm not asking for more than I paid for but be warned if you are paying for one of these packages offered by this company.. don't be surprised if you don't get what you pay for and don't get help when you ask where it is.


Regards,

Visgothe
UTC +6:00
Corgi_Viking
10 July, 2017, 10:05 AM UTC

Me and my clanmates checked this bug. This 5000 don't appear in the web version of the game BUT! You have it. 


But for now only way to check it is login through mobile device. I'm pretty sure it will be fixed soon. 


So u need to wait

UTC +3:00
skrits7
10 July, 2017, 12:13 PM UTC
you have it in the items menu ....
UTC +7:00
Corgi_Viking
10 July, 2017, 12:17 PM UTC

skrits7 said:


you have it in the items menu ....

No. It's real problem exactly with 5000 boosts. But as I said It is in place, but it is not displayed.

UTC +3:00
texascharlie69
11 July, 2017, 12:22 AM UTC

Thanks guys!


  You know for all the tickets I sent, requests for assistance and forums I have felt needed to be posted.. It wasn't until you guys replied with the idea that it was stuck in the "my items" list I was left to feel that if you pay for something you are on your own if it doesn't reach your account.

  I checked the "items" list and did find the 5000 unit boosts and clicking on it was able to apply it to my hero's energy.


  So thank you for the assistance and helping me resolve the problem... I just wish that the support team would have taken a few minutes to tell me this several weeks ago. It would have saved me from needing to pray for forgiveness from all the cursing I've been doing whenever I think of playing this game!


  Thanks again,

  Visgrothe
UTC +6:00
1723424 users registered; 42956 topics; 270698 posts; our newest member:capcentella13