Lost shields

21 Reply
Thesilverfox
9 May, 2017, 8:28 PM UTC
I have recently heard of players losing their shield mysteriously. And subsequently getting zeroed. Seems to be when using 8hr shields stacked. Anyone have this happen? What was the circumstances?
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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SteelTorin
10 May, 2017, 11:42 AM UTC

I have not had such fail yet. I think that in most cases these dudes have lost their bubbles by reason of their own mistakes. 

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Thorin
10 May, 2017, 12:42 PM UTC

It may be a rumor, so dont take what i say as a fact, but i *heard* that if you use 8h shields and stack them up while having a townskin going... IF the townskin happens to run out like just seconds before one of your 8h-circles end, it could make your shield drop for some time. And when u come on again, the shield is up for u and u dont get why you could have been hit in the first place....

That is, let me repeat that, conspiracy :D

I have never happend that to me, personally, but just recently we had such a strange incident in our kingdom...


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Thesilverfox
10 May, 2017, 10:48 PM UTC
Actually it was during the last forced update. I myself haven't had an issue though. Just wondering if I need to be more vigilant with my bubble 
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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robin
10 May, 2017, 11:11 PM UTC
Happened to me twice. 3 day shields seem to be the issue. Plarium does not see any responsibility on their side. Lost 80mil and 60 mil influence. 
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Corgi_Viking
11 May, 2017, 1:03 PM UTC

robin said:


Happened to me twice. 3 day shields seem to be the issue. Plarium does not see any responsibility on their side. Lost 80mil and 60 mil influence. 

If you have proofs that shields have dropped not because of you then you should write to support.

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Thesilverfox
12 May, 2017, 8:31 AM UTC
I'm hearing from more people of this happening. Emails are being pushed off. Maybe making a fuss on other social media will get the issue addressed? Like I said, it hasn't happened to me.... yet. Just wondering what I might need to know to prevent it.
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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dbdave2000
19 May, 2017, 9:10 PM UTC

Thesilverfox said:


I have recently heard of players losing their shield mysteriously. And subsequently getting zeroed. Seems to be when using 8hr shields stacked. Anyone have this happen? What was the circumstances?

Yeah, it happens with 3-Day Shields too.

Happened to me, right after they did an update; and I had had 5 Days+ left on my Shield prior to this little hiccup.

I lost most of my troops, and much of my resources. After 3 weeks of back and forth, Plarium Support said they couldn't help me unless I sent them a screenshot of the actual game report showing my loss of resources.  Including 99% of the Tier 4 and Tier 5 warriors I can't use because I don't have the knowledge levels required; but which always come with the 'Fantastic Deals' Plarium sends out if I have the money to buy anything extra.

Oops. So sorry. Too bad for me.

Fortunately, I'm almost back up to where I was. Without all the extra T4 & T5 food consumers.
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dbdave2000
19 May, 2017, 9:14 PM UTC

Corgi_Viking said:


robin said:


Happened to me twice. 3 day shields seem to be the issue. Plarium does not see any responsibility on their side. Lost 80mil and 60 mil influence. 

If you have proofs that shields have dropped not because of you then you should write to support.

Corgi: They don't care, and won't help. See above comment to Silver Fox.

Basically, I was told if I wasn't happy, I wouldn't be missed.
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Corgi_Viking
22 May, 2017, 7:54 AM UTC

dbdave2000 said:

Corgi: They don't care, and won't help. See above comment to Silver Fox.

Basically, I was told if I wasn't happy, I wouldn't be missed.

That's why I've made short guide of falling shields https://plarium.com/forum/en/vikings-war-of-clans/game-tutorials/39740_shields-and-ways-to-lose-them/

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Thesilverfox
23 May, 2017, 2:46 PM UTC
👆 hahahaha 
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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BloodShot
9 June, 2017, 5:50 PM UTC

I also have had the same problem of shield dropping early. Just found my shield had dropped early loosing all troops and another towns troops which I was keeping for safety! really pissed off loosing all my troops and others and millions of rss. I have no faith in the game anymore. I play on many accounts one has a constant unread system message displayed! 2 accounts have flashing red cross on infirmarys with no troops to heal! spent a lot of time and money playing this. Too  many bugs in the game now every update always causes problems. Many other clan members have had problems with shields dropping! we can not be all wrong. Shame really great game but just not worth the money or time if shields drop random and you loose it all.

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eaglepep
9 June, 2017, 9:29 PM UTC

Our clan has lost at least 10 shields in last 2 weeks, it happens any time, but always a 8 hr shield is involved, either alone or in combo with other 8 hr or 24 hr or 3 day shields


we have also had 5 players QUIT this game because support would not help and gave no compensation


I myself will not be buying any more packs and have submitted a complaint to PayPal for "purchase not meeting stated duration of service"
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Thesilverfox
10 June, 2017, 2:02 AM UTC

Thank you everyone for the feedback. I've not had it happen to my account personally, but I can imagine the frustration. Usually when a clanmate messes up monitoring their shield, they are honest about it. The issue seems to be around game updates? From what I've gotten from most players I've spoken with atleast. 

The only solution is to send a ticket to support. Meanwhile rebuild. I wouldn't quit, limit my spending on packs mostly. It's just about summer anyway. There's to much real life to live. Come back on beast mode in August or September 😃
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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Thesilverfox
10 June, 2017, 8:23 AM UTC
Bump over the spam again 
My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
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donron85
10 June, 2017, 6:58 PM UTC
It happened to me also and I am clan leader and had stronghold resources lost! I don't remember what hour shield I was using since I am ALWAYS shielded for that very reason!  If it happens again, I will be quitting this game and I have spent a lot of money on it!
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Thesilverfox
10 June, 2017, 10:50 PM UTC

Have you sent a ticket in to support? If they look into it, and itemize the actions, can you post it on here please?  

My mother told me , Someday I would buy ,Galley with good oars , Sail to distant shores , Stand up high in the prow , Noble barque I steer , Steady course for the haven , Hew many foe-men, hew many foe-men
UTC +8:00
CIM
15 June, 2017, 12:54 PM UTC
We just had a member in our clan where this happened.  It was one of our fighters.  He had done some fighting then put on a 24 hour shield and in chat told me he had just put on 24 hour shield and was going to bed.  about 7 hours later (for sure not 8) he wakes up and his town had been recently raided.  So he sent in screenshots of his last attack which was spy attack, our conversation where he mentions just putting on shield (he mentions it because I had a low priority job for him to handle so he tells me he just put on the shield ... and we decide to let it wait until tomorrow or even the next day), and we send screen shots of him being spied on then attacked.  They show what he lost.  And all of the screenshot have time mark because these events in game are time marked.  So he just sent it all in and we will see how they respond.  He is a bit upset about it ... well more than a bit upset.
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Faith
19 July, 2017, 4:27 PM UTC

I recently had this happen to me with a 3-day shield.  7-14-2017

I sent plarium a message via Facebook. They told me I only placed an 8-hour shield when I know for a FACT I placed a 3-day shield. The results they sent me of my "attacks and one onslaught were inaccurate". We did several onslaughts with t1 tiers, to break down a meat shield. Plarium didn't write this in their report at all. They said that I only did onslaught with one 8-hour shield. I told them to send me a copy of the actual results. They said they already did a "thorough investigation" and refuse to help me anymore. After each onslaught I placed and 8-hour shield to cover my castle. Then, after the 4 onslaughts were complete I placed a 3-day shield , and moved my castle back into our stronghold. I checked to make sure I had all shields in place, the logged off the game. After about 4 hours I logged back in to check kvk score, and checked my shield again. That night after I got home from taking the kids to eat, I log in and I'm zeroed. My 3-day shield lasted about 12 hours. Yet, plarium says I used an 8 hour shield. And refuse to show me actual results. They only type me a message and send it via Facebook messenger. I have been playing a year and half. I have never had this happen before. I'm very disappointed. I don't know what else to do. Any suggestions?! Thx.  Feel free to add me on line app- id is: morkreia 


I can show screenshots of messages to plarium, and the messages they sent back. 
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terahawkeyes
22 July, 2017, 3:16 PM UTC

Faith: I also had this happen to my main account in Lirkmarren (k391) in the last KVK match. I stacked enough 8 hour shields to last 1 day, 8 hours. I noticed the game was acting extremely slowly, and causing people to crash as the round had started only hours before. So after I shielded, I logged out to head to bed for the night. Woke up to find out I had been zeroed after applying the shields. 


Let's just say I wasn't very happy with losing 50m inf plus my personal resources due to what was clearly a game glitch, and not player negligence. I contacted Plarium, who recognized and apologized for the server instability but said the resources and troops could not be replaced. I like my clan mates enough not to quit, and am in the process of rebuilding- however, I won't spend cash to rebuild the troops or recover the rss. Or to build them after this. At the suggestion of one of my clan mates, I also created a folder in my screenshots containing the shield duration after shielding if I need to log off, as well as the current troop levels and resource amounts. If the game glitches again and Plarium still refuses to act to fix the error on their part after I send in those screenshots, I won't be playing (or spending) again. 
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