I am having an issue with game loading

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I am having an issue with game loading

Domn8r_431

Jul 14, 2018, 18:0307/14/18

07/14/18

I am having an issue with game loading

I just created my 6th account for playing vikings: war of clans. Five of them use chrome browser and my main uses facebook gamertoom. All of my accounts load perfectly except for the newest account(created 4 hrs ago). The newest account allways gets an internal error message when trying to load the game.

Obviously not an issue with my browser settings or cache since; 4 older accounts all load without issues. Also... every time i try to load game on the new account; the internal error allways comes up when the game's loading progress is at exactly 98%. I have all tried launching the game with the new account on the plarium play app(same internal error message). I have created a help ticket for both browsers. How long until i can expect to hear from support about this? Should i just say
"screw it" it and create another email and player profile since I haven't even gotten this 1 to load even once?

Comments

ShannaShaee

Jul 15, 2018, 02:0607/15/18

Jul 15, 2018, 02:06(edited)

06/25/17

I am having the same problem. My main account loads with no problems but my new account has the connection error and their on the same browser, same computer and same IP but one works and the other one doesn't.

Deleted

Jul 20, 2018, 10:2407/20/18

my phones account works fine but i tried to make an account on pc and i keep getting the internal error message as well. ive tried opera chrome internet explorer and firefox. ive also done a windows update and deleted the cache thing as they suggested. still not working..

Vexlum

Jul 20, 2018, 19:4907/20/18

07/15/18

I'm too having the same problem and it's already have 1 week since I made the account. Already tried another browser, cleaned the cache but the problem still persists.

Deleted

Jul 22, 2018, 23:2907/22/18

Has anyone been able to create any new accounts? It really seems like this is an ongoing issue..

Erna FieryAdmin

Jul 23, 2018, 08:0807/23/18

01/25/17

491

Hello CRUISEONE! Is this question still relevant? If so, please let us know and provide more information, so we could investigate. Thank you in advance. We're waiting for your reply.

Ray Burrow

Jul 23, 2018, 20:2507/23/18

07/23/18

I also have been trying to log in to play online and I keeps coming up with internal error. I am running windows 10 and have tried on IE, Firefox, Chrome and edge and all keep coming up with the same error. I can only seem to play on my android phone......

Erna FieryAdmin

Jul 24, 2018, 09:3907/24/18

01/25/17

491

Hello RAY BURROW! Is this question still relevant? If so, please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/. Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game. If the situation doesn't change after performing the specified steps, please contact us with a personal message. Thanks in advance.

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Should i just say <br>\"screw it\" it and create another email and player profile since I haven't even gotten this 1 to load even once?</div>","createdDate":"1531591380000","folderId":"588","id":"106168","authorId":"3261285","authorRegistered":"1531571677417","authorName":"Domn8r_431","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/2.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3029","commentsCount":"7","likesCount":"3","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/vikings-war-of-clans/588_archive/106168_i-am-having-an-issue-with-game-loading/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1668433/","commentUrl":"/forum/en/comment/topic_497612/"},"strings":{"userRole":"","userId":"1668433","contentDraftJs":"","contentHtml":"I am having the same problem. My main account loads with no problems but my new account has the connection error and their on the same browser, same computer and same IP but one works and the other one doesn't.<br>","userRegistered":"1498420653607","userCommentsCount":"26","userName":"ShannaShaee","createdDate":"1531620361247","editedDate":"1531620398700","id":"497612","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"497612","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3419017/","commentUrl":"/forum/en/comment/topic_499198/"},"strings":{"userRole":"","userId":"3419017","contentDraftJs":"","contentHtml":"my phones account works fine but i tried to make an account on pc and i keep getting the internal error message as well. ive tried opera chrome internet explorer and firefox. ive also done a windows update and deleted the cache thing as they suggested. still not working..","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1532082261433","editedDate":"0","id":"499198","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499198","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3277700/","commentUrl":"/forum/en/comment/topic_499360/"},"strings":{"userRole":"","userId":"3277700","contentDraftJs":"","contentHtml":"I'm too having the same problem and it's already have 1 week since I made the account. Already tried another browser, cleaned the cache but the problem still persists.","userRegistered":"1531617796613","userCommentsCount":"4","userName":"Vexlum ","createdDate":"1532116153537","editedDate":"0","id":"499360","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/40708431.jpeg?v=1531619220"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3494118/","commentUrl":"/forum/en/comment/topic_499709/"},"strings":{"userRole":"","userId":"3494118","contentDraftJs":"","contentHtml":"Has anyone been able to create any new accounts? It really seems like this is an ongoing issue..","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1532302168847","editedDate":"0","id":"499709","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499709","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1402151/","commentUrl":"/forum/en/comment/topic_499761/"},"strings":{"userRole":"Admin","userId":"1402151","contentDraftJs":"","contentHtml":"<p><span style=\"color: inherit;\">Hello CRUISEONE! Is this question still relevant? If so, please let us know and provide more information, so we could investigate. Thank you in advance. We're waiting for your reply. </span></p>","userRegistered":"1485334661200","userCommentsCount":"491","userName":"Erna Fiery","createdDate":"1532333308293","editedDate":"0","id":"499761","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/25944704.jpeg?v=1537955980"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"499761","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3519116/","commentUrl":"/forum/en/comment/topic_500112/"},"strings":{"userRole":"","userId":"3519116","contentDraftJs":"","contentHtml":"I also have been trying to log in to play online and I keeps coming up with internal error.  I am running windows 10 and have tried on IE, Firefox, Chrome and edge and all keep coming up with the same error.  I can only seem to play on my android phone......","userRegistered":"1532376636877","userCommentsCount":"1","userName":"Ray Burrow","createdDate":"1532377541627","editedDate":"0","id":"500112","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/-rVTv0bPtkG8/AAAAAAAAAAI/AAAAAAAAAAA/AAnnY7p6zEhdmaQaT0ppiIIZT8C30QoCwg/mo/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500112","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1402151/","commentUrl":"/forum/en/comment/topic_500212/"},"strings":{"userRole":"Admin","userId":"1402151","contentDraftJs":"","contentHtml":"<p>Hello RAY BURROW! Is this question still relevant? If so, please follow the link below to find the instruction with possible steps to solve this issue: <a href=\"//plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/\" target=\"_blank\">https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/</a>. Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game. If the situation doesn't change after performing the specified steps, please contact us with a personal message. Thanks in advance.</p>","userRegistered":"1485334661200","userCommentsCount":"491","userName":"Erna Fiery","createdDate":"1532425190993","editedDate":"0","id":"500212","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/25944704.jpeg?v=1537955980"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"500212","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Should i just say <br>\"screw it\" it and create another email and player profile since I haven't even gotten this 1 to load even once?</div>","createdDate":"1531591380000","folderId":"588","id":"106168","authorId":"3261285","authorRegistered":"1531571677417","authorName":"Domn8r_431","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/2.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3029","commentsCount":"7","likesCount":"3","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/vikings-war-of-clans/588_archive/106168_i-am-having-an-issue-with-game-loading/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1668433/","commentUrl":"/forum/en/comment/topic_497612/"},"strings":{"userRole":"","userId":"1668433","contentDraftJs":"","contentHtml":"I am having the same problem. My main account loads with no problems but my new account has the connection error and their on the same browser, same computer and same IP but one works and the other one doesn't.<br>","userRegistered":"1498420653607","userCommentsCount":"26","userName":"ShannaShaee","createdDate":"1531620361247","editedDate":"1531620398700","id":"497612","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"497612","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3419017/","commentUrl":"/forum/en/comment/topic_499198/"},"strings":{"userRole":"","userId":"3419017","contentDraftJs":"","contentHtml":"my phones account works fine but i tried to make an account on pc and i keep getting the internal error message as well. ive tried opera chrome internet explorer and firefox. ive also done a windows update and deleted the cache thing as they suggested. still not working..","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1532082261433","editedDate":"0","id":"499198","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499198","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3277700/","commentUrl":"/forum/en/comment/topic_499360/"},"strings":{"userRole":"","userId":"3277700","contentDraftJs":"","contentHtml":"I'm too having the same problem and it's already have 1 week since I made the account. Already tried another browser, cleaned the cache but the problem still persists.","userRegistered":"1531617796613","userCommentsCount":"4","userName":"Vexlum ","createdDate":"1532116153537","editedDate":"0","id":"499360","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/40708431.jpeg?v=1531619220"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3494118/","commentUrl":"/forum/en/comment/topic_499709/"},"strings":{"userRole":"","userId":"3494118","contentDraftJs":"","contentHtml":"Has anyone been able to create any new accounts? It really seems like this is an ongoing issue..","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1532302168847","editedDate":"0","id":"499709","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"499709","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1402151/","commentUrl":"/forum/en/comment/topic_499761/"},"strings":{"userRole":"Admin","userId":"1402151","contentDraftJs":"","contentHtml":"<p><span style=\"color: inherit;\">Hello CRUISEONE! Is this question still relevant? If so, please let us know and provide more information, so we could investigate. Thank you in advance. We're waiting for your reply. </span></p>","userRegistered":"1485334661200","userCommentsCount":"491","userName":"Erna Fiery","createdDate":"1532333308293","editedDate":"0","id":"499761","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/25944704.jpeg?v=1537955980"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"499761","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3519116/","commentUrl":"/forum/en/comment/topic_500112/"},"strings":{"userRole":"","userId":"3519116","contentDraftJs":"","contentHtml":"I also have been trying to log in to play online and I keeps coming up with internal error.  I am running windows 10 and have tried on IE, Firefox, Chrome and edge and all keep coming up with the same error.  I can only seem to play on my android phone......","userRegistered":"1532376636877","userCommentsCount":"1","userName":"Ray Burrow","createdDate":"1532377541627","editedDate":"0","id":"500112","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/-rVTv0bPtkG8/AAAAAAAAAAI/AAAAAAAAAAA/AAnnY7p6zEhdmaQaT0ppiIIZT8C30QoCwg/mo/photo.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"500112","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1402151/","commentUrl":"/forum/en/comment/topic_500212/"},"strings":{"userRole":"Admin","userId":"1402151","contentDraftJs":"","contentHtml":"<p>Hello RAY BURROW! Is this question still relevant? If so, please follow the link below to find the instruction with possible steps to solve this issue: <a href=\"//plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/\" target=\"_blank\">https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/</a>. Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game. If the situation doesn't change after performing the specified steps, please contact us with a personal message. Thanks in advance.</p>","userRegistered":"1485334661200","userCommentsCount":"491","userName":"Erna Fiery","createdDate":"1532425190993","editedDate":"0","id":"500212","entityId":"106168","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/25944704.jpeg?v=1537955980"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"500212","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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