12 hours game crash have a solutions for our loss

6 Replies
User
28 May, 2018, 8:30 AM UTC

Yes guys, after the game crashing ( i think 12 hours) i lost all of my troopers, need 12m gold for resurrection, and lost all of my resources.

What is it, i ask it on facebook page and they banned me, and i can not understand other olayers connecting with facebook and with android app but we can not connecting with normale browser




 i ask to support and no answer to me

Yes do you have a solution for this problem.

I am not facebookplayer, i buy with united states money unit ( you know it usd dollar) features for my account

What is it now, what now, dont say to me ---read terms of use---

Do you have any solutions????


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User
28 May, 2018, 8:36 AM UTC
I want answers aswell from Plarium, how are they planning to remediate the losses that we incurred on THEIR behalf?
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User
28 May, 2018, 8:38 AM UTC

Yes waiting guys, are you working or still sleeping , time to wake up

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User
28 May, 2018, 8:48 AM UTC
For me lost 39 M troops and need 596 M of gold to resuct them, send screes shots to plarium and wait for answers!
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User
28 May, 2018, 10:23 AM UTC

This is the asver from support, they are kidding with us

Plarium Support Team

Dear Count,

Thank you for contacting us. Your request number 4-0599452 will be closed because you will receive an email with your problem

We are very sorry that you have encountered such a problem. Our experts take all the necessary steps to solve the problem. If you encounter the same problem again, please let us know.

We are really sad because of the losses you have experienced. This is a worrying situation, so we understand your frustration. However, in accordance with the Terms of Use, we do not offer compensation to the user and we do not guarantee that our service and game will be offered without any interruption, safely and accurately. Of course, every game has its mistakes. We will consider your comments in the future and resolve the issues faster. The game will be improved and exciting new add-ons will be included. At this point we hope that your negative opinion about the game will change.

Click on the link to read the Terms of Use

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User
28 May, 2018, 7:09 PM UTC

no any answer because the kids are running it


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User
28 May, 2018, 10:40 PM UTC
but please purchase more packages from us and maybe you will get to keep that  
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