Can't connect from browser

93 Replies
lindastubbs52
21 August, 2017, 1:56 AM UTC

I can't get in via PC either. Had the same problem for about 12hrs on 19th, then worked OK. Have been trying to get in for about 3hrs now. Planium is SO useless & they never accept anything as their problem, even if your shield goes down & you have screenshots of the time remaining when you put shield on. (Had to do this each time I renewed as had town pillaged a few times when shield somehow dropped). Even with screenshots they still won't own their problems.

Also check your accounts if you pay via Paypal as they charged me for up to 8 packs a day frequently - we all know that 8 packs @£8.99 is impossible nearly every day as often there are only 3 packs a day at this price & once you buy one that reduces to 2!
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Loida Torres
22 August, 2017, 6:27 AM UTC

I'm having the same problem error. I cleared the browser as you recomended on Issues on loading the game - Try clearing the Browser cache and still having the same probem it says "This site says... An error ocurred running the Unity content on this page. See your browser JavaScript console for more info. The error was Script error." Please repair it. Thanks for your support.

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jtorresmora
22 August, 2017, 6:29 AM UTC

I'm still waiting for an answer

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Corgi_Viking
22 August, 2017, 12:12 PM UTC

jtorresmora said:


I'm still waiting for an answer

On what question? Because you didn't ask anything.

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jtorresmora
23 August, 2017, 6:25 AM UTC

Corgi_Viking said:


jtorresmora said:


I'm still waiting for an answer

On what question? Because you didn't ask anything.

On the multiple attacks of 19 August. Plarium must restore the losses to the players, but so far nothing has said. Many players can lose for this reason



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cototry
28 August, 2017, 11:37 AM UTC

Not, not, not. AGAIN.

"LOGIN SERVER CONNECTION LOST"

NOOOOOT.

That´s enough, sorry, but this is a s..t, it´s a shame

Not mozilla, not chrome, not IE. Nothin
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Horace
28 August, 2017, 12:01 PM UTC

Like stupid, throwing millions into coal and creating nothing

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Ivar Marksman
Administrator
28 August, 2017, 12:06 PM UTC

This issue has been forwarded to our specialists for further investigation.


Best regards,

Your Plarium Support Team

Bearer of the highest Knowledge
UTC +3:00
Kudjate
28 August, 2017, 12:11 PM UTC
lindastubbs52 said:


Also check your accounts if you pay via Paypal as they charged me for up to 8 packs a day frequently - we all know that 8 packs @£8.99 is impossible nearly every day as often there are only 3 packs a day at this price & once you buy one that reduces to 2!
happend to me once i always count how much packs i bought, funny part is i asked for refund and got refunded, if it happens again i will attak them for stealing
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Kudjate
28 August, 2017, 12:15 PM UTC
they know about the problem, i have coupl accounts, if i loose everything i will not ask for rss or units payback i will just refund and quitt this game, sick all of these same problems, support take while to respond and u have no protection against these problems, spend ur money and loose it
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cototry
28 August, 2017, 12:36 PM UTC

Ivar Marksman said:


This issue has been forwarded to our specialists for further investigation.


Best regards,

Your Plarium Support Team

Thank you. Thank you very much.

I´m sorry. I got nervous


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nichollsjules10
28 August, 2017, 12:45 PM UTC
unable to log in...says connection error on both of my accounts.
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mo88iiiv5
28 August, 2017, 12:53 PM UTC
My shield runs out in about an hour. If I lose everything I want refunds!
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voxel_2305
28 August, 2017, 12:56 PM UTC
Thanks Plarium, now i wastet 4th time my cash shop items... ,extra builder and learning are gone again. Whats the prob to do a perm scheudle Maintance? U wont give me cash items back or anything...that sucks really,and i have to overthink if i put more money in. 
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Siltik
28 August, 2017, 1:16 PM UTC
Goes to 80% hangs for a minute then get the "Login sever connection lost".
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vykor5973
28 August, 2017, 1:32 PM UTC
Siltik said:

Goes to 80% hangs for a minute then get the "Login sever connection lost".
same here
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Jackal.Be
28 August, 2017, 1:36 PM UTC

same here, and same prob with many players


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r.hewison
28 August, 2017, 1:37 PM UTC
Im getting the same problem, has a fix been found or advised?
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khunterj
28 August, 2017, 1:39 PM UTC

Hi,


the same here. Over PC with Browser or App for PC con connect.

Via Android it works.


WHO had change my post????


I have wrote more!!


I wrote that they should stop the game when some player could not came in the game. It is not fair when some could play some not.

Why you not do this??



I forgot to write that noone could send a message to the support because for that you must know your Game ID and this you can only see when the game works!!

UTC +1:00
gerhard-p
28 August, 2017, 1:42 PM UTC

The same problem and Plarium do nothing.

I spend a lot of money in this game....and now?

"Login server connection lost".

I think in future i spend my money for other games and no more longer for Plarium. In a short time my shield is out and then i loose many PAYED Troops and all my resouces.


THX PLARIUM!

I pay money and now i loose my money.............


A friend of me plays with Android on his smartphone....it works perfect.

PC - Error..........

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