Incomplete Bank Purchase

2 Replies
pendlesoft
14 August, 2017, 11:52 PM UTC
I have just bought the latest bank package & only received gold and task refreshers. Not happy. Ticket started. Please sort it out or I shall be forced to ask for a refund from Paypal.
UTC +1:00
Yggdrasil_in_fire
15 August, 2017, 7:19 AM UTC

Hi, mate. Did you get an answer from support? I remember, my clansmate was in this case. After the request for support he got all package. Don't worry.

UTC +3:00
Ivar Marksman
Administrator
15 August, 2017, 1:02 PM UTC

Dear PENDLESOFT,

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer

Bearer of the highest Knowledge
UTC +3:00
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