Unable to restrict Clan Admission

10 Replies
ghostofsinz
5 June, 2017, 1:53 PM UTC

Goodmorning (well for me),


It seems I am unable to restrict admission into my clan.  


Under Management > Admission to the Clan  its set to Regulated admission.  When I view who can join it still says open.  I have toggled the option multiple times, no matter how its set, it allows anyone to join.  


Just to restate - The setting is set to regulated.  Any help would be appreciated as to what i'm doing wrong or if its a 'bug'.


Thanks!
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Corgi_Viking
5 June, 2017, 2:13 PM UTC
Hi, can u add a screenshot so we can see it
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SteelTorin
5 June, 2017, 2:20 PM UTC

They probably didn't have time to update all the information on the servers and you just need to wait.

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ghostofsinz
5 June, 2017, 2:34 PM UTC
Its definately not a delay in updating I have left the setting over a week as regulated and still is 'open'.





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SteelTorin
5 June, 2017, 2:51 PM UTC
You are chief or elder of Clan, right?
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ghostofsinz
5 June, 2017, 3:01 PM UTC
Yep, chief.
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SteelTorin
6 June, 2017, 9:57 AM UTC
ghostofsinz said:

Yep, chief.
Do u play on plarium.com version?
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ghostofsinz
6 June, 2017, 12:01 PM UTC
Yes I do. I have also reached out to a couple of my ally Chiefs they experience the same issue.  Does it have to do with the pc/web browser version of the game?
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Ivar Marksman
Administrator
6 June, 2017, 1:45 PM UTC

We carried out a number of steps to resolve the situation. Is this issue still affecting you?


Best regards,

Your Plarium Support Team

Bearer of the highest Knowledge
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ghostofsinz
6 June, 2017, 2:21 PM UTC

Ivar Marksman said:


We carried out a number of steps to resolve the situation. Is this issue still affecting you?


Best regards,

Your Plarium Support Team

I see the options are reversed now, I just switched it to the regulated side which is on the left now of the slider. Waiting to see if it resolves on the clan listing page. Will update shortly.




Update: I can confirm its fixed, our clan shows closed now. Thank you for the fast turn around.

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sellersmark17
10 June, 2017, 5:22 PM UTC
my clan has had the same prob. our chief sent a ticket and now all  seems to be fine
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