Did'nt get what I paid for

14 Replies
User
12 May, 2017, 9:50 PM UTC

Hi, I have raised a ticket for this a week ago and not even had an auto acknowledgement of my ticket. Its not a hard one.

I purchased a package a week ago with the aim of getting my 2nd builder and a 2nd prophet, both for 1 week. These 2 items where not received and who knows what else. I will not be purchasing other packages until this issue is sorted. Its getting boring with 1 of each and I am drifting away with this delay.


Can any moderator / administrator on get a hold of the people who handle these and see whats going on.


Thanks


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User
13 May, 2017, 2:54 PM UTC

same here, i didnt get all items from the package, or i get different ones

support wants a screenshot

how the hell create a screenshot from it, plarium doesnt even have a hystory of my purchases

thats a big joke 
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1
Administrator
15 May, 2017, 7:57 AM UTC

Dear Jarls,

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer


Best regards,

Your Plarium Support Team

Bearer of the highest Knowledge
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User
16 May, 2017, 10:16 PM UTC
this reply is for me not helpful 
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User
17 May, 2017, 8:07 AM UTC
Man2Hell said:

this reply is for me not helpful 
So what's the problem? You can't send them screenshot of payment confirmation?
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User
18 May, 2017, 6:50 PM UTC
yeah right, so maybe you can tell me where i find the hystory of my purchases ?
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User
19 May, 2017, 7:44 AM UTC
Man2Hell said:

yeah right, so maybe you can tell me where i find the hystory of my purchases ?
Didn't you get message to your phone or smth like that about purchasing?
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User
19 May, 2017, 6:18 PM UTC

Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.

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CIM
User
19 May, 2017, 6:47 PM UTC
Man2Hell said:

Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.

If you paid with paypal you should have a statement of purchase ... if you paid with a credit card you should have some type of statement ... however you paid you should have something that shows your payment ... you should have some type of record FROM THE entity that you paid with ... :p
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User
21 May, 2017, 6:28 PM UTC

At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless 

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CIM
User
21 May, 2017, 6:46 PM UTC

Man2Hell said:


At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless 

That is a bit ridiculous ... you could say why do I have to prove to any store I bought something ... I should just be able to go in and say I bought it and it's not good and so give me a replacement or my money ... BUT ... that is not how it works ... you should have the documentation ... so JUST PROVIDE IT ... sorry ... but I think you are being a bit difficult ... :)

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User
21 May, 2017, 9:13 PM UTC

This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap 

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User
22 May, 2017, 7:59 AM UTC

Man2Hell said:


This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap 

If you come to the store with the torn thing, but without a receipt, no one is going to help you and give you your money back for this thing. You spent much more time with your aggressive behavior then you needed if you just added that support wanted. 

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CIM
User
22 May, 2017, 11:53 AM UTC
Man2Hell said:

This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap 

But it is a store ... an internet store ... in non internet stores lots of data is stored also ... if you paid with credit card at a non internet store they would have the information available ... however they would require you to provide the information if you had a problem ... :)
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User
22 May, 2017, 6:34 PM UTC

To you two pseudo-moderators. I do not know what you get paid, but isnt it embarrassing you. You are totally disqualified 

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