7 Replies
27 April, 2017, 8:01 AM UTC
I bought lucrative offer , but i still didn't get resources or troops or boost or other things that was in offer , they lie to me !!!
UTC +7:00
Ivar Marksman
27 April, 2017, 12:35 PM UTC

Dear Jarl,

 Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue:  the payment confirmation of the Offer.

Best regards,

Your Plarium Support Team

Bearer of the highest Knowledge
UTC +3:00
27 April, 2017, 4:55 PM UTC
I did send to support 3 times but didn't  get answer about it : (
UTC +7:00
28 April, 2017, 12:00 PM UTC

labi_true-g said:

I did send to support 3 times but didn't  get answer about it : (

I have had the same problem once. You should wait a little, I received an answer during 1,5-2 days. I think the same will with your issue too.

UTC +3:00
29 April, 2017, 8:00 AM UTC
already been 5 days no reply , not fair game really !
UTC +7:00
5 May, 2017, 4:05 AM UTC
Me to  Bought a package only got the gold  no Hero points.... And I cant reach support. It tells me to enter my password and it wont accept. very frustrated.... not a good way to treat a money player
UTC +4:00
29 September, 2017, 7:59 PM UTC

I bought last night 2 packages, didnt get what i ordered. much less and not the right package. 

just now i bought a package of 10 euro, nothing happened. bought 2 others just, that did work.

al,so there is a bug in the game with ressurecting. i just lost about 150 million or resrources because of this.

i send u earlier today a message about this.

thijsyeti, game id: 33147123

UTC +0:00
15 October, 2017, 10:22 AM UTC

I have idea if invader players can choose on facebook then why offer packs cannot players also take lottery what they want.

This will be good for both side.

"Better offer - spend more money"

This is simple when someone could change this from programmers IT.

I heard the buying offer this is automation process.

If this true then they must repair script I don;t wanna spend money for buying poor packs or packs what not working.

If they cheats and offer don;t working properly.

Start packs when I started play here packs was wonderful now they are like "one bottle of milk" for child.

We need grow up and need big package offers.

UTC +7:00
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