Moderator please read as this is getting silly very fast.

7 Replies
karlsgames909
4 April, 2017, 1:15 AM UTC

I attempted to get your attention in other forums as I couldn't get your attention in my original post in this bugs forum.  Your reply was to send in a ticket.  If you had read what I had typed you will see I have already sent in a ticket.  And if you had looked at the post in this forum you will see why I asked for your intervention.


Tickets are for people with individual bugs such as game froze and lost troops, or shield dropped for no reason and you want your losses back.


Forums are for people who share a common bug such as unable to log in after an update, or in my case the game crashes when trying to click on buying gold offers (due to a UNITY programme error) which affects half my clan.


If part of your job description is not to liase between the customer base, who post common bugs affecting 1000's of players, and the devs.  Can I ask that you get Plarium to employ someone to do this like in every other game on the planet.


I see no reason why Plarium would want 100000 tickets about the same bug when I still haven't received a reply from the 1 ticket I sent over a month ago. This is the reason games have a BUG FORUM so common bugs can be passed to the devs and a forum moderator then replies on the bug forum so the whole community can see that they are looking into a fix.


Have a nice day.

UTC +0:00
Corgi_Viking
4 April, 2017, 7:28 AM UTC

karlsgames909 said:

Forums are for people who share a common bug such as unable to log in after an update, or in my case the game crashes when trying to click on buying gold offers (due to a UNITY programme error) which affects half my clan.

Do you still have problem with buying gold? Cause on Android all works fine.

UTC +3:00
SteelTorin
4 April, 2017, 1:56 PM UTC

Did you tried buy gold by credit card or by virtual wallet? I bued yesterday a few packs to my acc by paypal.

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karlsgames909
4 April, 2017, 5:39 PM UTC
Using a PC and the method of payment is not the problem.  I can purchase the one that pops up but if I try to choose a different package I crash as I try to scroll down the list of available ones (I can choose the first one in the list and I can press the refresh button but if I try to scroll down boooom).  I get a UNITY crash.  This also occurs when the pop up changes or when I refreash the game or when I first log in.  I have to try about 5 or 6 times to get past the error so I can get into the game but its 100% crash if I try and scroll on the gold packages.  This exact same problem happens to many in my clan and not many in my clan are coiners.  So it happens to the majority of our coiners.
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Ivar Marksman
Administrator
7 April, 2017, 1:47 PM UTC

Dear Jarl,

We received your previous message and responded to it immediately. You may not have received our reply because it went into your spam folder, or your email address was entered incorrectly. Please check your spam folder and the email address that you provided to avoid further misunderstandings. The email that was previously sent to you is below.

Best regards,

Your Plarium Support Team

Bearer of the highest Knowledge
UTC +3:00
karenfernvale
21 April, 2017, 4:52 PM UTC
is there a fix for this as my game crashes too if I try to look at the available gold offers.  I am offered only the expensive gold offers so trying to scroll to a different cheaper offer and the game crashes.  This is beyond a joke.
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me4untn
13 May, 2017, 2:51 AM UTC
We are getting tired of the shield drops. You have tickets fixed so cannot upload a screenshot. Same with forums. You are very much in danger of losing several cash players if you cannot put a stop to the cheating of attacks getting through peace shields. Same with attacks by particular clans managing to get erased. Stop the cover up. Oh and Admin I am very aware that there are certain things you are allowed to test on a kingdom. I advise you do this on your own accounts and leave others alone.
UTC +5:00
Corgi_Viking
15 May, 2017, 9:46 AM UTC

me4untn said:


We are getting tired of the shield drops. You have tickets fixed so cannot upload a screenshot. Same with forums. You are very much in danger of losing several cash players if you cannot put a stop to the cheating of attacks getting through peace shields. Same with attacks by particular clans managing to get erased. Stop the cover up. Oh and Admin I am very aware that there are certain things you are allowed to test on a kingdom. I advise you do this on your own accounts and leave others alone.

I made guide of lost shields btw: https://plarium.com/forum/en/vikings-war-of-clans/game-tutorials/39740_shields-and-ways-to-lose-them/

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