This topic is closed

Did not receive full package deal

15 Replies
User
28 September, 2018, 1:02 PM UTC
Hello I have just payed for a double supreme package for £4.99 and did not receive anything like what was shown 
UTC +0:00
0
Administrator
28 September, 2018, 1:58 PM UTC

richardmoth93 said:


Hello I have just payed for a double supreme package for £4.99 and did not receive anything like what was shown 

Dear RICHARDMOTH93,

We want to help you. Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts in private message. The payment receipt should include the following information:

  • The date of purchasing the bank offer;
  • The name of the application in which you purchased the Offer;
  • The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

  1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
  2. For iTunes https://support.apple.com/en-gb/HT20408
  3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
  4. For Plarium, having received confirmation from your payment system.

For getting more detailed information, we recommend you to follow the specified link from your PC.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

Bearer of the highest Knowledge
UTC +3:00
0
User
18 October, 2018, 8:34 PM UTC
6204326 player I'd...o bought a pack with 4 mill gold..got it,used some and then some disappear..please review
UTC +4:00
0
User
22 October, 2018, 9:23 AM UTC
Still waiting on answer ...about missing gold..
UTC +4:00
0
User
23 October, 2018, 5:53 PM UTC

Same thing happened to me :https://plarium.com/forum/en/vikings-war-of-clans/technical-support/114687_bought-bank-offer--didn-t-get-everything-promised/


I have no response to my post and the reply I got from my support ticket said there was nothing wrong. Either I didn't get everything or there was false advertisement. If the situation isn't resolved I will continue with my PayPal dispute and if that falls short, I can always have my credit card reverse the charge.

UTC +0:00
0
Administrator
24 October, 2018, 1:23 PM UTC

Darxide said:


Same thing happened to me :https://plarium.com/forum/en/vikings-war-of-clans/technical-support/114687_bought-bank-offer--didn-t-get-everything-promised/


I have no response to my post and the reply I got from my support ticket said there was nothing wrong. Either I didn't get everything or there was false advertisement. If the situation isn't resolved I will continue with my PayPal dispute and if that falls short, I can always have my credit card reverse the charge.

Hello, DARXIDE!

Could you, please, clarify your game ID in private message? 

Waiting for your answer!

Bearer of the highest Knowledge
UTC +3:00
0
User
25 October, 2018, 10:52 AM UTC

Where is my gold ...I will report you to my cc company and bbb if i dont get a response soon.

UTC +4:00
0
xyz
User
25 October, 2018, 12:12 PM UTC

I think politeness wouldn't go amiss here.

You probably need to contact support directly about your perceived problem 


UTC +7:00
0
Administrator
25 October, 2018, 12:40 PM UTC

Jerzey devil said:


6204326 player I'd...o bought a pack with 4 mill gold..got it,used some and then some disappear..please review

Good day, JERZEY DEVIL!

Сlarify, please, the exact name of the package and the exact date and time of purchasing.

Thank you in advance!

Bearer of the highest Knowledge
UTC +3:00
0
User
28 October, 2018, 10:57 AM UTC
Why have you mo ot responded ...played code is listed w my email..I been waiting to long ..the next steps are a complaint to Google, then the BBB them I will report theft of services to my cc company .. you bunch of crooks 
UTC +4:00
0
User
28 October, 2018, 10:57 AM UTC
Jerzey devil said:

Why have you mo ot responded ...played code is listed w my email..I been waiting to long ..the next steps are a complaint to Google, then the BBB them I will report theft of services to my cc company .. you bunch of crooks 

UTC +4:00
0
User
28 October, 2018, 12:46 PM UTC

Player I'd is 6204329.   Order# GPA

3382.64451190-42482.  On Oct 11 2018 @ 4:02:18 am edt... it was a 4 mill gold pack...used a Visa...cost $49.99.   Eyes are hazel..hair is brown ..now ..stop.waisting time..fix my issue ..

UTC +4:00
0
User
28 October, 2018, 12:52 PM UTC
Ivar Marksman said:

Jerzey devil said:


6204326 player I'd...o bought a pack with 4 mill gold..got it,used some and then some disappear..please review

Good day, JERZEY DEVIL!

Сlarify, please, the exact name of the package and the exact date and time of purchasing.

Thank you in advance!


UTC +4:00
0
User
28 October, 2018, 12:58 PM UTC

Gpa.3382.64451190-42482 

4 mill gold pack

Oct 11 2018 @ 4:02;18 am

Id# 6204326

[email protected] 

Again some gold disappear from my account after purchasing of pack..


UTC +4:00
0
User
28 October, 2018, 2:16 PM UTC

Politeness was the first 2 days of this crap..and the first time I was screwed by plarium... so no I have none for you ..cause I know what will happen as it does everyone ..the run  around ...first you want thos then that them we wait..then you need thos 

Then we wait another 2 weeks ..before you say ..according to records you received what aas paid for ....so POLITENESS FOR PLARIUM DOESNT EXIST...
UTC +4:00
0
Administrator
29 October, 2018, 7:31 AM UTC

jerseydevil3872 said:


Gpa.3382.64451190-42482 

4 mill gold pack

Oct 11 2018 @ 4:02;18 am

Id# 6204326

[email protected] 

Again some gold disappear from my account after purchasing of pack..


Hello, JERSEYDEVIL3872!

Thank you for waiting.

We have investigated the issue using the information you provided and your ID number.

The package you purchased was sent to your account in full on the date of purchase. Below you can find the date, time and the contents of the bought bank offer:

  • 2 548 000 - Gold 
  • 25 000 - Item - Manuscript 
  • 7 - Item - Convoys, 1700%, 5 Minutes 
  • 12 - Item - Convoys, 800%, 10 Minutes 
  • 7 - Item - Convoys to Stronghold, 350%, 1 Hour 
  • 12 - Item - Convoys to Stronghold, 150%, 1 Hour 
  • 225 - Item - Charm of Stieg the Sharp 
  • 225 - Item - Charm of Stieg the Sharp 
  • 4 - Item - Hero’s Double, 24 Hours 
  • 7 - Item - 10-Minute Troop Enlargement, 175% 
  • 40 - Item - Marching Speed-up of 75% 
  • 10 000 - Item - 250,000 Food 
  • 10 000 - Item - 250,000 Lumber 
  • 10 000 - Item - 250,000 Iron 
  • 10 000 - Item - 250,000 Stone 
  • 10 000 - Item - 300,000 Silver 
  • 10 000 - Item - 300,000 Silver 
  • 15 - Item - Hero Set activation 
  • 1 500 - Item - Hero's Energy 100 
  • 1 250 - Item - Hero's Energy 200 
  • 1 000 - Item - Hero's Energy 500 
  • 750 - Item - Hero's Energy 1,000 
  • 500 - Item - Hero's Energy 2,000 

If you have any more questions we will be happy to help.

Have a nice day!


Bearer of the highest Knowledge
UTC +3:00
0
2851998 users registered; 72829 topics; 358788 posts; our newest member:gostar