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Bug with rune fragment drops from Supreme Ghosts

Bug with rune fragment drops from Supreme Ghosts

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Aesir
Jun 13, 2022, 15:5206/13/22
12/02/18
13

Bug with rune fragment drops from Supreme Ghosts

I attacked a Supreme Guard taking it from 100% down to 45.98% health.  I did not even get a single drop for Tirelessness rune fragments even though the information page clearly shows this as the (likely) second least frequent drop from that ghost.  The least frequent is almost always the golden rune, which in this case is Night Veil.


I spent a ton of energy to do this, with many attacks.  I got over 15 million of the Night Veil, but not even 1 (not 1 million, but just 1... a single 1) Tirelessness rune fragment.  Clearly this is a bug.  I feel I am owed either the energy back or a commensurate number of Tirelessness rune fragment drops.  I did post a support ticket for this as well with screen shots.

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27
Comments
17
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Jun 13, 2022, 17:5706/13/22
12/02/18
13


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:)

Jun 13, 2022, 18:0206/13/22
12/02/18
13

I am sure I will get some sort of response in the next few days telling me how awesome Plarium staff are, how much they care about my problem and that life is super chipper and perky.  I will then receive an email talking about how they appreciate the notification and that they will not do anything about my losses while discovering the bug, oops I mean "undocumented feature", in their system while wishing me a super awesome time.  If they could do the squeaky voice thing with it, I am sure it would sound more convincing.  I am not going to hold my breath on this, or frankly, any other issue with this game.  I would have died of asphyxiation many times over for every issue I have come across and got screwed over by.  I am just placing it here so others don't waste their time on this additional piece of dead content within the game.

Jun 14, 2022, 08:2606/14/22
01/11/17
4429
Bilbos Wood

I am sure I will get some sort of response in the next few days telling me how awesome Plarium staff are, how much they care about my problem and that life is super chipper and perky.  I will then receive an email talking about how they appreciate the notification and that they will not do anything about my losses while discovering the bug, oops I mean "undocumented feature", in their system while wishing me a super awesome time.  If they could do the squeaky voice thing with it, I am sure it would sound more convincing.  I am not going to hold my breath on this, or frankly, any other issue with this game.  I would have died of asphyxiation many times over for every issue I have come across and got screwed over by.  I am just placing it here so others don't waste their time on this additional piece of dead content within the game.

I am sorry to hear that you feel this way, Bilbos, and assure you that the Support Team will perform a thorough investigation🙏

Please stick to them to receive the most relevant answers🙂

Jun 14, 2022, 13:2206/14/22
04/06/18
447

The saccharine is hard to take.

I made a run on a Supreme ghost (different one) at what must have been a similar time to you - my results were distributed much as you would expect so if there is a bug it is selective.

I stuck to normal attacks throughout while I imagine you may have used enhanced attacks after reaching 600% power.  Perhaps that has some effect?

Anyway good luck with your ticket.

Jun 21, 2022, 14:017 days
12/02/18
13

Plarium's response to my ticket:
===============
   I have just finished attacking a Supreme Guard ghost. I took it from 100% down to 45.98% which takes a lot of hits. Not 1 single Tirelessness rune dropped during all of those hits. That is statistically impossible if your system is not rigged or bugged. I believe Plarium owes my character a very large number of Tirelessness rune fragments. I received approximately 15,186,000 Night Veil rune fragments during that encounter. Assuming your probability engine makes that (rarest) rune fragment drop less frequently and much less copiously than the next level of rune fragment in its list of drops, presumably Tirelessness, I should have received at least 10% more Tirelessness rune fragment drops than Night Veil drops. I suspect the drop ratio is even greater but I did not want to embellish the numbers. Please add either the Shaman energy back to my character, or add an appropriate number of Tirelessness rune fragments to reflect the spent energy and effort. I have included some screen shots showing my town, the help windows for the ghost, first screen list of the reports, the last report when I stopped out of sheer anger and frustration that your system is broken, etc.... I even included the irrelevant entire screen screen shot that includes the system clock so you cannot claim you don't know how to tell the time and date even though all the information was previously proven here.... If it is a bug, please fix it. If it is a rigging of the probability engine, please fix it. Please also compensate my character for the system issue I have identified here. Thank you.
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Jun 21, 2022, 14:027 days
12/02/18
13

Support Request #4-1776951
   Plarium Support Team
   Dear Jarl,

Thank you for contacting the Plarium Support Team.

We understand your feelings. As each item has different chances of dropping from Ghosts, it is possible to receive items with lower-tier or the ones easier to come across. If you keep attacking them, with luck you may be able to acquire higher-type items.

You can increase your chance to receive the items you look for by upgrading Shaman's Skills aimed at attacking enemies. The better your stats against Ghosts are, the more chances you have to receive the materials of the higher quality or uncommon items.

If you have any other questions, please do not hesitate to contact us again. Thank you.

Best regards,
Your Plarium Support Team 

Jun 21, 2022, 14:037 days
12/02/18
13

------------------------
Your team completely ignored the fact 0 Tirelessness fragments dropped after taking a Supreme Ghost from 100% down to 45%, on my own.  That is statistically impossible based on the number of hit it takes to take a supreme ghost down that far.  You know it.  I know it.  You are trying to hide the fact your system is either rigged or bugged.  Your staff ignore the problems (not that I expected any different considering the appalling history of your support team).  Your team screwed up.  You refuse to fix or even acknowledge it.  You refuse to make it right through compensation of computer bytes that cost you nothing, but I had to pay for to acquire and use.

I will certainly post your response to everyone I know who plays this game to further entrench the low quality of support team care and total disregard for the user base.  Your user numbers are dropping and will continue to do so when you treat paying customers this way.  Make it right.  Stop ignoring me (and others).  Do the right thing instead of just following corporate policy of the overlords. 

Jun 21, 2022, 14:087 days
12/02/18
13

So, there ya go.


Plarium proving once again, it totally ignores the issue, blames the user or blames bad luck.  I also just had an issue with not getting points for kills in CvC but getting points for those exact same kills in Destroying enemies competition.  That is the only fight my troops have done in over a week.... and I have screenshots of the attack, defense report, points (more than 12 hours later in case their point tally engine is delayed), etc....  If it a total waste of time reporting anything since the support team seems to do little about anything, no matter how much proof you have.  This game continues its swift slide into oblivion due to the ignorance and arrogance of staff.  I am looking for another game to play, as are my friends.  When I (or they) find it, my friends and I will be taking our patronage elsewhere.

Jun 21, 2022, 14:117 days
12/02/18
13
John

The saccharine is hard to take.

I made a run on a Supreme ghost (different one) at what must have been a similar time to you - my results were distributed much as you would expect so if there is a bug it is selective.

I stuck to normal attacks throughout while I imagine you may have used enhanced attacks after reaching 600% power.  Perhaps that has some effect?

Anyway good luck with your ticket.

John, FYI - I mixed things up a lot for attacks when I saw I was not getting any drops of any Tirelessness rune fragments.  That is why I stopped.  Nothing was working, but Plarium doesn't give a rodent's posterior as long as someone else is sending them money.

Jun 21, 2022, 14:577 days
Jun 21, 2022, 14:58(edited)
06/21/17
1237

 

You maybe or not be correct in your assessment of the game mechanics and the performance of the technicians.

I have some sympathy for you position and frustration. 

However, forgive me if I am wrong but I think I still see beligerance ,detected beligerance before, and I detect it again, and would suggest that if they do also ,I can't see them being keen to jump to your tune.

You are not the only one who had problems with the game, why do you think you should take priority?

Secondly ,your problem reflects a question that was asked before with regards to ghost's drop and  with  many other aspects of the game, like the special gems from Ubers, and more recently 'the failure' connected with upgrades.

From a probability point of view its perfectly likely that you would get none of the rune pieces you want, especially if the chance to get them is low already.

It's unfortunate, but not guaranteed you get what you want and when you want it.

Jun 21, 2022, 16:577 days
12/02/18
13

It is statistically impossible.  I have a very strong math background.  I saw the "rare" drops in the multi-millions while the less rare did not drop at all.  There were a very large number of attacks to do that.  Again... statistically impossible unless there is a bug or it is intentionally rigged.


I also worked and managed support desks for decades.  My tone, tenor, information and proof were much better than most of the calls I worked with during those decades with international organizations.  They are supposed to be support professionals and I can guarantee they get treated very poorly.  My original ticket stated the problem, showed the proof and suggested resolution.  This is the dream that every support person should be looking for in the initial ticket.  I gave them a slam dunk ticket that contained all evidence they request and require for such a support issue.  To complete the analogy, they were handed the ball, there were no opponents on the basketball court, there was a staircase beside the net to walk up then drop the ball into the net for 2 points.  They looked at the ball, threw it away, gave themselves a pat on the back for the least effort accomplished, then they went home.


What you see as potential beligerence is merely a professional recount of the issue and of past experience with this support desk.  You are probably referring to the comment about the screen shot showing the system clock.  The reports I included showed their system time in a previous ticket, but they still wanted to see the exact same time showing on my system clock.  I detailed to them where it was in their logs to prove system time regardless of what someone may do to try to game the system.  Again, this was a very professional recount of previous issues with the desk and the known, correct irrelavence of a specific aspect they request to try to reduce the number of tickets they need to respond to.  It is a filter mechanism the Plarium support desk uses to reduce tickets by dismissing them due to "incomplete information".  Time to resolution reports look much better to management when they can close a ticket due to "incomplete information".


This entire situation is on them.  They know it.  I know it.  Even you know it, whether or not your allegiance will allow you to acknowledge it.


Jun 21, 2022, 23:007 days
04/06/18
447

The response to your ticket is woeful.

Plarium Global Ltd says it wants to foster a gaming community and to engage with that community.  Until the company trains its staff (which must include their playing the games); trusts their staff to respond personally; and drops the empty pot boiler responses they will fail in this endeavour.

If we say that tirelessness can be expected to drop one time in fifteen and that you made 500 hits then I think the chance that no tirelessness will appear is arrived at by multiplying 14/15 by itself and then the result by 14/15 and continuing that process 500 times.  Sadly I am nowhere near a good enough mathematician to do that sum but intuition tells me the result would be a tiny figure (although not, perhaps, vanishingly small).

Jun 22, 2022, 11:016 days
06/21/17
1237

Bilbos Wood.

If you understand the criteria as well as you claim,I believe you would know that it is not statistically impossible, and would not say so. 

Do I think the game is fair,honest and beyond reproach? No.

Am I still playing the game? Yes.

Am I an idiot for doing so? Yes.

Have I an allegiance to them? No.

Bilbos Wood and John.

I have no idea how well the program mimics chance and probility, nor if and when and how much and how often it malfunctions.

I understand  enough  to know the natural distribution curve shows most events fall near the centre, and those that fall outside diminish both left and right, but they do still occur, there appears to be no holes at the ends,where something doesn't happen at all.

Rare is not the same as impossible. Rare happens sometimes.

If it was happening on a regular basis, there would be more cause for concern. 

The claimed experience is a one of, nothing has been mentioned about how many times it has worked sufficiently acceptably.

Any malfunction deserves an acceptable investigation, and occurrences deserve restituition. 



Jun 27, 2022, 16:26Yesterday
Jun 27, 2022, 18:40(edited)
07/15/21
2

I agree with @Bilbos Wood . I've hit Supreme Fox from 100% until 75.78% ( I would've done more but ... maintenance ) . As you can see in the screenshots I HAVE NOT DROPPED A SINGLE WISDOM  rune . First I've done normal hits until I've boosted the attacks bonus to maximum , then I've added shaman energy and done 2 ENHANCED hits (a.k.a.  10 MILLION SHAMAN ENERGY ) , when I've checked the RUNE WORKSHOP .... kinder surprise ... didn't get 1 ( ONE ) WISDOM rune , then I've done @80-100 normal hits  and same s...t .

I would like to mention that I've hit Supreme Fox  2-3 weeks ago ( can't remember when exactly ) and guess what .... same like today , I haven't received a single wisdom rune .


I've spent 10.5-11 Million Shaman energy for what ?!?


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After maintenance :


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Jun 28, 2022, 12:475 hours
06/21/17
1237

 First, I cannot find the post to check if the topic was about normal ghosts or supreme ghosts but someone else was asking about why no runes from ghosts recently.

Secondly,I think someone might have been asking about supreme ghosts.

Thirdly, I have insufficient experience of banishing supreme ghosts, so do not know what they first dropped, nor what they currentlyy drop, so wonder if the shortage you are finding is connected to a  fairly recent change, is normal,or a genuine bug.

The reason I am wondering about a change in distribution of materials is because I got what I considered to be a load of rubbish from an uber, in comparison to what I had got the previous time, and this if true would be a potential logical explanation of poor results, if it is not a bug.

The fact that more players are reporting here might be beneficial in finding out or getting an official explanation.