Massive silver pack owing

2 Replies
User
10 October, 2019, 8:04 PM UTC
I made a purchase for a silver pack that was $125 Canadian.  Quick to take my money but did not receive the pack.  I have a photo of the receipt. How will you handle this
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User
11 October, 2019, 12:24 AM UTC

They  should see your post here but as mentioned before and again yesterday by CIM, over a potentially similar situation.

First check that it didn't arrive by checking for the addition of that amount in packs by checking the drop down boxes,on the list of resources on the town page, or consulting the the chest on the same page and searching my items.

If its not really arrived they should fix it, normally when you buy something it flashes its arrival on the screen, but you may not have noticed this.


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Administrator
11 October, 2019, 5:37 AM UTC

Mitch said:


I made a purchase for a silver pack that was $125 Canadian.  Quick to take my money but did not receive the pack.  I have a photo of the receipt. How will you handle this

Hello, Mitch!

We want to help you. Please clarify your ID ("Menu" ---> "About the game") and send the screenshot of the receipt to me in PM. You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

  1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
  2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
  3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink

We process each request individually and will start investigation of your request as soon as we receive requested information.

Looking forward to your reply and thank you in advance.



Bearer of the highest Knowledge
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