Fatal error on Plarium Play App

8 Replies
User
3 September, 2019, 4:56 PM UTC

Hello,


when I try to start the plarium play app, I receive a popup with a fatal error.



The app quits after that.


Any ideas?


Regards

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Administrator
4 September, 2019, 12:21 PM UTC

Hello, UKUST!

Please, try to download a new version of the Plarium Play App from the site right now and launch it.

Contact me with the result, please :) Thank you in advance! 

Have a nice day!

Bearer of the highest Knowledge
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User
4 September, 2019, 5:24 PM UTC

Hello Ivar,


tried to install the newest App.......



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Administrator
5 September, 2019, 6:54 AM UTC

ukust said:


Hello Ivar,


tried to install the newest App.......



Good day, UKUST!

Pay attention please that you need to remove the previous version of Plarium Play App from your computer firstly. 
If you have additional questions feel free to ask them.

Have a nice day! 
Bearer of the highest Knowledge
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User
5 September, 2019, 7:30 AM UTC

Good morning Ivar,


how can I remove the app? I don't have an entry  in the Win Start Menu neither in the App settings. I only have the shortcut on the desktop.


Does an uninstaller exist?

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Administrator
5 September, 2019, 9:47 AM UTC

ukust said:


Good morning Ivar,


how can I remove the app? I don't have an entry  in the Win Start Menu neither in the App settings. I only have the shortcut on the desktop.


Does an uninstaller exist?

Dear UKUST,

You could try to remove the App using the "Apps & Features" menu:

  1. Open the Start Menu;
  2. Search for “add or remove programs“;
  3. Click on the search result titled Add or remove programs;
  4. Look through the list of programs installed on your computer and locate and right-click on the program you want to uninstall;
  5. Click on Uninstall in the resulting context menu.
Also, you could try to find some other instructions about how to remove apps for different Windows versions.  

Bearer of the highest Knowledge
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User
5 September, 2019, 5:18 PM UTC

Hi Ivar,


thanks for the hint. But the way you described is that what I meant with " App settings". There is no programm like Plarium App listet.


Is it possible to talk to a developer? The app is much more better than the way to play with the browser......



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Administrator
6 September, 2019, 1:36 PM UTC

ukust said:


Hi Ivar,


thanks for the hint. But the way you described is that what I meant with " App settings". There is no programm like Plarium App listet.


Is it possible to talk to a developer? The app is much more better than the way to play with the browser......

Answered you in PM.

Thank you for the information!
Bearer of the highest Knowledge
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User
16 September, 2019, 1:23 PM UTC
No solution out there?
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