Can not login

11 Replies
User
13 March, 2019, 10:36 AM UTC

After computercrash and clean install i can no longer login to the game

Java and Flash are working.

What can i do?

Windows 32bits installed

By now all my troops and resorces are gone, and maybe my clan kick me because i am not online annymore, before was every day.




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Administrator
14 March, 2019, 6:53 AM UTC

Hello, LONEWOLF! 

Please note when you login the game, the data is loaded into your PC's memory - that's the game working principle. Every time the application is updated, it takes the part of RAM on your PC. This kind of failure happens in case your PC cannot load the application data due to the lack of RAM or unstable Internet connection. This situation may also be caused by the 32-bits of your Windows operating system. We recommend switching to the 64-bit version.

Please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/

And check, please https://plarium.com/forum/en/vikings-war-of-clans/technical-questions/106959_what-does-the-game-need-to-work-correctly-/.

Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game.

If the situation doesn't change after performing the specified steps, please send us the information of all browsers you use to play the game and PC's configuration. Also, describe your actions in the game before the error message appeared. Please provide us with this information in PM. Hope for your understanding. Thank you in advance.

Bearer of the highest Knowledge
UTC +3:00
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User
30 April, 2020, 5:53 PM UTC
After clean install, Again I can not login, this Time windows 64 bits, Google browser say site is not safe and I can not continu to the site, what I can do? 
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User
1 May, 2020, 4:02 AM UTC
I can't even enter the forum from my desktop, same message, dangerous site so is blocked, please help me to unblock it, thanks
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User
2 May, 2020, 1:32 AM UTC

To Plarium Tech Support!!!


The problem with the certificate expiration, that I reported in the other topic is not fully fixed.

https://plarium.com/forum/en/vikings-war-of-clans/583_technical-support/196391_ssl-certificate-not-valid-after-may-1--2020-75959-pm-edt/


PLEASE CHECK ALL YOUR SSL CERTIFICATES ON ALL SERVERS!!!!

Now the certificate for vs1ld.plarium.com (173.45.87.67) expired too:



Common names *.plarium.com

Serial Number 008b4f7893e492302bf536fc89b7d34197

Valid until Fri, 01 May 2020 23:59:59 UTC (expired 19 minutes and 59 seconds ago) EXPIRED




SSL Report


See the following SSL report:

https://www.ssllabs.com/ssltest/analyze.html?d=vs1ld.plarium.com&s=173.45.87.67


Error Message Seen by the Users

The above certification expiration is the cause of the following error seen by the users after the web browser game load progress reaches 100%:


"Connection error"

Error code: Problem with Internet connection


Request Headers


Here are the request headers shown in the Firefox dev tools - this is attempt to connect to wss://vs1ld.plarium.com/ websocket:


Host: vs1ld.plarium.com

User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0

Accept: */*

Accept-Language: en-US,en;q=0.5

Accept-Encoding: gzip, deflate, br

Sec-WebSocket-Version: 13

Origin: https://krcdn.plarium.com

Sec-WebSocket-Extensions: permessage-deflate

Sec-WebSocket-Key:


Connection: keep-alive, Upgrade

Cookie:


Pragma: no-cache

Cache-Control: no-cache

Upgrade: websocket



And the returned error:


An error occurred:: SEC_ERROR_EXPIRED_CERTIFICATE



Soon Certificate Expiration

URL: https://cdn01.x-plarium.com/browser/canvas/sdk/v2/sdk.js

Server: cdn01.x-plarium.com  (192.229.163.97)


Common Name (CN):: *.x-plarium.com

Expires On:: Wednesday, May 13, 2020

SHA-256 Fingerprint:: FA:7D:D6:14:61:D2:21:DC:F2:CA:01:22:3E:09:61:4A:2A:DC:E7:7A:A6:A5:AD:71:B4:6C:B2:B3:B2:FC:F2:D7

SHA1 Fingerprint:: ED:11:C0:5C:38:F6:D9:A2:FC:86:9F:08:78:D4:A9:92:5C:D0:15:64


See the report here:

https://www.ssllabs.com/ssltest/analyze.html?d=cdn01.x%2dplarium.com&s=192.229.163.97&latest


UTC -4:00
0
User
2 May, 2020, 2:24 AM UTC

Did you say to shut down the antivirus? No antivirus running during an online game, one would think that's not a wise thing to do especially since payment details are stored in our game accounts.


Ivar Marksman said:



Hello, LONEWOLF! 

Please note when you login the game, the data is loaded into your PC's memory - that's the game working principle. Every time the application is updated, it takes the part of RAM on your PC. This kind of failure happens in case your PC cannot load the application data due to the lack of RAM or unstable Internet connection. This situation may also be caused by the 32-bits of your Windows operating system. We recommend switching to the 64-bit version.

Please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/

And check, please https://plarium.com/forum/en/vikings-war-of-clans/technical-questions/106959_what-does-the-game-need-to-work-correctly-/.

Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game.

If the situation doesn't change after performing the specified steps, please send us the information of all browsers you use to play the game and PC's configuration. Also, describe your actions in the game before the error message appeared. Please provide us with this information in PM. Hope for your understanding. Thank you in advance.


UTC +10:00
0
User
2 May, 2020, 10:16 AM UTC

Strange thing is that 2 different browsers say plarium is not safe, now for the h*l of it I installed another browser and I can enter the game again.


So Google and windows explorer say is unsafe and block, while Firefox don't have problems. 


If you know why please tell me
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Administrator
2 May, 2020, 12:25 PM UTC

Dear Jarls,

Thank you for your patience in waiting for our response. 

We are sorry that you encountered this situation. Our specialists have already taken actions to solve it. If you face such issue again, please contact us.

Thank you for your patience and understanding. We wish you a good play!



Bearer of the highest Knowledge
UTC +3:00
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User
2 May, 2020, 12:44 PM UTC
Seems to be something with your certificate from the site, is not valid? 
UTC +0:00
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User
2 May, 2020, 3:26 PM UTC

Je verbinding is niet privé

Cybercriminelen proberen mogelijk je gegevens van plarium.com te stelen (bijvoorbeeld wachtwoorden, berichten of creditcardgegevens). Meer informatie

NET::ERR_CERT_AUTHORITY_INVALID


Help de Chrome-beveiliging te verbeteren door URL's van sommige pagina's die je bezoekt, beperkte systeemgegevens en bepaalde paginacontent naar Google te sturen. Privacybeleid



This is the message  that i get


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User
7 May, 2020, 5:35 AM UTC
plarium doesn't launch :(
UTC +2:00
1
User
7 May, 2020, 6:04 AM UTC
launch server dont work
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