Can not login

1 Reply
User
13 March, 2019, 10:36 AM UTC

After computercrash and clean install i can no longer login to the game

Java and Flash are working.

What can i do?

Windows 32bits installed

By now all my troops and resorces are gone, and maybe my clan kick me because i am not online annymore, before was every day.




UTC +0:00
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Administrator
14 March, 2019, 6:53 AM UTC

Hello, LONEWOLF! 

Please note when you login the game, the data is loaded into your PC's memory - that's the game working principle. Every time the application is updated, it takes the part of RAM on your PC. This kind of failure happens in case your PC cannot load the application data due to the lack of RAM or unstable Internet connection. This situation may also be caused by the 32-bits of your Windows operating system. We recommend switching to the 64-bit version.

Please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/vikings-war-of-clans/bug-reports/39287_-issues-with-loading-the-game-on-plarium-com/

And check, please https://plarium.com/forum/en/vikings-war-of-clans/technical-questions/106959_what-does-the-game-need-to-work-correctly-/.

Also, try closing all not used applications and tabs in your browser (extensions, VPN, anti-virus) before launching the game.

If the situation doesn't change after performing the specified steps, please send us the information of all browsers you use to play the game and PC's configuration. Also, describe your actions in the game before the error message appeared. Please provide us with this information in PM. Hope for your understanding. Thank you in advance.

Bearer of the highest Knowledge
UTC +3:00
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