Bank purchase

6 Replies
User
15 February, 2019, 7:32 PM UTC
I bought a 99.99 pack and it said purchase was made. I seen at the top of the screen 45 mil gold heading up towards my total but my total didn’t grow by 45 mil it stayed the same. I also didn’t receive the 6000 gold nuggets or the 6000 obsidians. I don’t want a refund I want the 45 mil gold and the obsidians and nuggets I payed for. @[email protected] 
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User
16 February, 2019, 1:04 AM UTC

WOW..

You will have to wait for them to see your post, or you could try a direct message to the support team.
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User
16 February, 2019, 2:43 AM UTC
How do I talk directly to there support team?
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xyz
User
16 February, 2019, 4:03 AM UTC

This used to be the old way http://support-portal.plarium.com/ticketcreator/vikings/en?UtcOffset=0 but I do not know if it still is active, because they now have  the technical support  page  here on the forum where you placed your post.

You can wait  for the administrator to read your post , or try sending a private message to him, Ivor Maksman. 

Here is another more recent link  on a similar topic  where he gave more information.

https://plarium.com/forum/en/vikings-war-of-clans/technical-support/121838_-not-getting-bank-offer-and-iteam-purchase-/

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User
17 February, 2019, 3:54 AM UTC

Grogg said:

... I don’t want a refund I want... the obsidians and nuggets...


i want nuggets too... but only time that i have see them in a bank offert was last year around christmas... since, nothing...


it is unfair that plarium make offert who allow to grow up above lvl 31 to some and not to other... i understand now why i see so much lvl 32+ in the young kingdom... old faithfull customer are forgotten... it is like these piece of north armor that only new player can buy...
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User
17 February, 2019, 4:02 PM UTC

One of the reasons you see advanced players in newer kingdoms, is by using drakkars,they have moved there from dying kingdoms, another is some people are weathly and can afford to buy progress,

Connected to both of these, in new kingdoms those that have played before have used tools to start new clans there, to dominate them from the beginning, and so give novice players little chance of establishing themselves.

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Administrator
17 February, 2019, 7:24 PM UTC

Grogg said:


I bought a 99.99 pack and it said purchase was made. I seen at the top of the screen 45 mil gold heading up towards my total but my total didn’t grow by 45 mil it stayed the same. I also didn’t receive the 6000 gold nuggets or the 6000 obsidians. I don’t want a refund I want the 45 mil gold and the obsidians and nuggets I payed for. @[email protected] 

Hello! Could you please clarify your game ID and exact day and time of the purchasing?

Bearer of the highest Knowledge
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