not getting Bank offer and iteam purchase

10 Replies
User
4 February, 2019, 4:52 AM UTC
I have bought two $9.99 bank offers and didn't receive any of the iteams .I have also just sent 14000 gold on iteam purchase for shield and didn't receive any of my shield plz help fix this bug 
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Administrator
4 February, 2019, 6:55 AM UTC

pirced24 said:


I have bought two $9.99 bank offers and didn't receive any of the iteams .I have also just sent 14000 gold on iteam purchase for shield and didn't receive any of my shield plz help fix this bug 

Hi, PIRCED24,

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

  • The date of purchasing the bank offer;
  • The name of the application in which you purchased the Offer;
  • The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

  1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
  2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
  3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
  4. For Plarium, having received confirmation from your payment system.

You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

Bearer of the highest Knowledge
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User
5 February, 2019, 4:50 PM UTC

Hello. I bought the 49.9 ron package and got only the gold. and the rest?

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User
5 February, 2019, 6:30 PM UTC

You cant miss the gold being added,but maybe you have to search for the others to be sure.

Have you opened the coffer, first icon and then checked my items?

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User
5 February, 2019, 6:42 PM UTC

received the gold but the other bonuses did not. It îs lucrative offer and îs More Bonus here and I did not get those bonuses

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User
5 February, 2019, 6:45 PM UTC

how do I send pictures to understand?

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User
6 February, 2019, 12:00 AM UTC

I am not sure what you are asking.

Sometimes  there are problems with the bank offers and  the administrators normally sort things out.


Ideally what you need to do is, make a record of what is in the offer before you buy it.

Then look at what you already have in your "my items" and make a record of them,

Then when you  have bought the pack,  look at "My items " again to make sure that they arrived.

If there is gold in the pack, and there usually is, it is much easier to tell that it has been delivered,because  its on the town page at the top of the screen.

To find "my items"  you need to do this.

Go to the town view.

At the bottom of the this page make sure that you are on the first set of icons. .

Click on the house icon.

Click on the first icon, its a tresure chest.

On the items page that opens, click on "my items "

Explore,

Treasure,Resources,Boosts,Bonuses,Military.

It is here where your stock is kept,and it is here where you should see a change in numbers when you buy a pack from the bank.


You  may have already done this, so If you are certain that not everything arrived.

Ivor Marksman has a post on this page which tells you what to do next.

I do not know which system you use to play the game,nor able to explain to you,how to collect and send the information that they ask for.

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User
6 February, 2019, 5:23 AM UTC

either I do not understand or you're raining. :))) for the lucrative offer besides the 3000 gold are even more items. when I bought the offer, I only received the gold. that's what I mean. finally. administrators are the same regardless of the game. I only come with little explanations. Thanks

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Administrator
6 February, 2019, 6:08 AM UTC
Danpiper said:

Hello. I bought the 49.9 ron package and got only the gold. and the rest?

Hello! Answered you in private messages! 
Bearer of the highest Knowledge
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User
30 April, 2019, 2:55 PM UTC

Hi, I bought Rain the wanderers set which had 1000 charms but I got only 350, i got rest of the stuff though. My order id is - MN701T66VD

and DOCUMENT NO - 134265516139

User id- 50161553

Date - Today 30th April 2019

Cost - Rs 1599
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Administrator
2 May, 2019, 10:20 AM UTC

Chit29 said:


Hi, I bought Rain the wanderers set which had 1000 charms but I got only 350, i got rest of the stuff though. My order id is - MN701T66VD

and DOCUMENT NO - 134265516139

User id- 50161553

Date - Today 30th April 2019

Cost - Rs 1599

Hello! Answered you in PM :)

Bearer of the highest Knowledge
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