Support

2 Replies
User
22 August, 2018, 1:26 PM UTC
Ok so I bought packs and never recived them I sent all the stuff I needed and 24 hours later still no help from the support team!!! I lost 30$ and have nothing when am I going to get help from this company !
UTC +5:00
0
Administrator
22 August, 2018, 2:25 PM UTC

Dear MOLLYLYNN,

We understand that your issue is important. We are always happy to help, however, there is no need to send us multiple messages. Due to the great number of repeat requests we receive, we simply can't give every player the attention they deserve, and our response time is slowed as a result. 

Please note we received all your requests. To handle your request, we need the information requested before. Please provide us with this data via email where you sent your request at first so we could proceed with your request.


Helping Jarls with their issues about the Vikings’ universe
UTC +8:00
0
Administrator
22 August, 2018, 2:48 PM UTC

Dear Jarl,

Thank you for waiting.

Your request was thoroughly checked. As a result, the bought in-game offers has been credited to your account. We are sorry for any inconvenience caused.

Enjoy the game and we wish you glorious victories!

Helping Jarls with their issues about the Vikings’ universe
UTC +8:00
1
6698707 users registered; 104416 topics; 456051 post; our newest member:Unknown_Ranger