All Categories

Troops not sent to bunker automatically

Troops not sent to bunker automatically

Search
How to join our moderation team?
Jul 3, 2018, 14:4107/03/18
4

Troops not sent to bunker automatically

My troops have been sent to bunker automatically, even recently. But last Saturday it did not, and since I'm at war, all troops were lost. I don't think it's a bug but support says to post here.


I play on Facebook, Geotopia. It does not seem like a replicable bug, which is why I didn't think so, but when I contacted support they said to post here to get my troops restored.
Views
1k
Comments
9
Comments
Agent PavelTechnical Support
Jul 4, 2018, 10:0307/04/18
07/02/15
4523

Hello, Commander!

Please provide us with the more detailed information about the issue. Here is an instruction on how to report bugs.
Jul 6, 2018, 02:4507/06/18
4
I've edited the post with details.
BiohazarDModerator
Jul 6, 2018, 19:3807/06/18
10/04/13
3759
Jon said:

My troops have been sent to bunker automatically, even recently. But last Saturday it did not, and since I'm at war, all troops were lost. I don't think it's a bug but support says to post here.


I play on Facebook, Geotopia. It does not seem like a replicable bug, which is why I didn't think so, but when I contacted support they said to post here to get my troops restored.
Are you new to the game?  New players get automatic bunkering for like the first week or two, but then it goes away and you have to bunker manually.  You should have gotten a mail from general winters warning you that it was now up to you to bunker your units. 
Jul 7, 2018, 02:1007/07/18
4
Nope, not new. Been playing for years now. It's not the new player bunkering where completed troops are bunkered, it's the one after raids. I've no idea when it started because I wasn't raiding for a long time!
Agent HelenTechnical Support
Jul 7, 2018, 11:3507/07/18
10/24/17
796
Hi, did you have auto unit hider activated to bunker your troops? If yes, please attach the screenshot of the battle report with the loss, we will check whether the item was active during the attack.
Jul 9, 2018, 01:4307/09/18
4

I've never used that before, but it seems to do the same thing that happened to me (auto sending raid troops into the bunker). Maybe you can check if it was active the week or so before this happened? I've not collected/used any of the rewards so you know I'm not trying to lose on purpose to get rewards and then ask you to restore.

Also as you can see these are multiple accounts, but I believe Plarium doesn't punish that kind of action?

Agent PavelTechnical Support
Jul 9, 2018, 10:0707/09/18
07/02/15
4523

Jon said:


I've never used that before, but it seems to do the same thing that happened to me (auto sending raid troops into the bunker). Maybe you can check if it was active the week or so before this happened? I've not collected/used any of the rewards so you know I'm not trying to lose on purpose to get rewards and then ask you to restore.

Also as you can see these are multiple accounts, but I believe Plarium doesn't punish that kind of action?


Commander, troops are sent into the Bunker automatically in case you are new in the game or your return to the game after a long absence. This option is available for 10 days after you log into the game. After that, you need to secure the troops manually.

Support team does not handle multiple accounts requests.  
Jul 9, 2018, 10:5107/09/18
4
Was that what happened? I didn't get a notification that the option was expiring though!
Agent PavelTechnical Support
Jul 10, 2018, 08:4507/10/18
07/02/15
4523

Jon said:


Was that what happened? I didn't get a notification that the option was expiring though!

Such notifications are not sent in the game. 

Please send your troops to the Bunker manually before logging out of the game. Thus you will be sure they are secured.

Since the issue has not been classified as a bug, the topic will be closed. 

The topic is locked. You cannot post comments.