game freeze after loading

2 Replies
Zendiablo
10 February, 2017, 5:08 AM UTC

the game loads fine.  I have a task that is completed so I click on the task icon and a black box opens, usually continuing the new player dialogue but the box is empty.  I can x out of the box but nothing else is clickable.  I hear the appropriate sound when clicking but nothing opens.  I can not proceed in anyway.


I'm using win 10 and flash updates are handled with Microsoft updates and I checked anyway and its up to date.

I have my browser setting to empty temp internet files on closing.

I unchecked the box regarding "preserve favorite website data"


I have a very fast internet connection (download speeds of around 150 megs/per second)

16 gigs of ram/ page file and internet temp space is significantly large matching ram allocation.

this is a very fast gaming machine and can handle heavy loads.


I have no problem like this with any other plarium games. Only total domination is this problem encountered.

It appears that my game is frozen/stuck on your server.

UTC +8:00
BiohazarD
Moderator
10 February, 2017, 8:07 AM UTC

Zendiablo said:


the game loads fine.  I have a task that is completed so I click on the task icon and a black box opens, usually continuing the new player dialogue but the box is empty.  I can x out of the box but nothing else is clickable.  I hear the appropriate sound when clicking but nothing opens.  I can not proceed in anyway.


I'm using win 10 and flash updates are handled with Microsoft updates and I checked anyway and its up to date.

I have my browser setting to empty temp internet files on closing.

I unchecked the box regarding "preserve favorite website data"


I have a very fast internet connection (download speeds of around 150 megs/per second)

16 gigs of ram/ page file and internet temp space is significantly large matching ram allocation.

this is a very fast gaming machine and can handle heavy loads.


I have no problem like this with any other plarium games. Only total domination is this problem encountered.

It appears that my game is frozen/stuck on your server.

It sounds like some kind of a bug with that task.  You should submit a ticket to support so they can look into it.  https://support.plarium.com/entd/Tickets/Submit/Category/20

UTC +0:00
Zendiablo
10 February, 2017, 5:06 PM UTC

BiohazarD said:


Zendiablo said:


the game loads fine.  I have a task that is completed so I click on the task icon and a black box opens, usually continuing the new player dialogue but the box is empty.  I can x out of the box but nothing else is clickable.  I hear the appropriate sound when clicking but nothing opens.  I can not proceed in anyway.


I'm using win 10 and flash updates are handled with Microsoft updates and I checked anyway and its up to date.

I have my browser setting to empty temp internet files on closing.

I unchecked the box regarding "preserve favorite website data"


I have a very fast internet connection (download speeds of around 150 megs/per second)

16 gigs of ram/ page file and internet temp space is significantly large matching ram allocation.

this is a very fast gaming machine and can handle heavy loads.


I have no problem like this with any other plarium games. Only total domination is this problem encountered.

It appears that my game is frozen/stuck on your server.

It sounds like some kind of a bug with that task.  You should submit a ticket to support so they can look into it.  https://support.plarium.com/entd/Tickets/Submit/Category/20


I'll try it with a ticket, but I have little success with tickets and Plarium.  They seem to have canned responses to push back the issue on the customer. But I'll give a go.  ..again.  I can almost be certain they will tell me clear my temp internet cache...  It's like their technicians are required to send the same canned response to everyone, regardless of the description.


UTC +8:00
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