Lost all my offense which i bunkered

9 Replies
User
26 November, 2016, 12:38 AM UTC

my account apparently got hacked lost all my offense which i bunker ed  

I)/E
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Moderator
26 November, 2016, 1:04 AM UTC

@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.

I am a Quantum Cannon. There are many like me, but I am the only me. I am my best friend. I am my life. I must master myself as I must master my life. Without me, my allies is useless.
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User
26 November, 2016, 1:11 AM UTC
how can i submit a ticket ? 
I)/E
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User
26 November, 2016, 1:13 AM UTC

Screen shots  

http://prntscr.com/dbvgn7

http://prntscr.com/dbvgxf

http://prntscr.com/dbvh26

I)/E
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User
26 November, 2016, 1:15 AM UTC

fakeasnever said:


@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.








i Bunkered my offense i 100 percent sure and when came online the next day boom all was gone  as you can see i didnt do any attacks in past week 


I)/E
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Moderator
26 November, 2016, 9:12 AM UTC

Here is the link to send a ticket to support.  http://support.plarium.com/entd/Tickets/Submit/Step1/20

Use the category "In-game losses". 

Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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User
26 November, 2016, 3:52 PM UTC
Bio done than ? how it will help me ?
I)/E
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Moderator
26 November, 2016, 11:24 PM UTC
DeserT_EaGle said:

Bio done than ? how it will help me ?
Hopefully plarium will check your account, see that something went wrong, and give your troops back.  They probably won't, but not much else you can do so it's worth a shot. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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User
27 November, 2016, 8:10 PM UTC
Didn't got any reply from plarium 
I)/E
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Moderator
28 November, 2016, 6:52 AM UTC
DeserT_EaGle said:

Didn't got any reply from plarium 
Support takes weekends off, so you won't get a reply until monday or tuesday most likely. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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