Lost all my offense which i bunkered

9 Replies
DeserT_EaGle
26 November, 2016, 12:38 AM UTC

my account apparently got hacked lost all my offense which i bunker ed  

I)/E
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fakeasnever
Moderator
26 November, 2016, 1:04 AM UTC

@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.

If Internet Explorer still asks to be your default browser, then you can do anything :D
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DeserT_EaGle
26 November, 2016, 1:11 AM UTC
how can i submit a ticket ? 
I)/E
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DeserT_EaGle
26 November, 2016, 1:13 AM UTC

Screen shots  

http://prntscr.com/dbvgn7

http://prntscr.com/dbvgxf

http://prntscr.com/dbvh26

I)/E
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DeserT_EaGle
26 November, 2016, 1:15 AM UTC

fakeasnever said:


@Desert_Eagle (26 November, 2016, 12:38 AM UTC):
It really depends how you lost your offence.

If they were retuning from a location, and you immediately closed the tab after bunkering them, the signal may not have gotten to the servers.

If they were lost while attacking a location which you don't recall sending them to, my first thought is that, either, someone may have gotten access to one of your previous sessions where you did not log off of a public computer, or a family/relative/roommate/etc. had gotten access to your computer, and didn't know what they were doing.

Regardless, I recommend you launch your own investigation (Making sure that none of the scenarios described above, or similar, had occurred) and submitting a ticket to the Help and Support Desk with information including (But not limited to) your coordinates, the battle report where you lost all you offence, the time that you lost your offence, and screenshots of such.

If you are waiting for a response from the Community Manager, you may have to wait until the weekend is over.








i Bunkered my offense i 100 percent sure and when came online the next day boom all was gone  as you can see i didnt do any attacks in past week 


I)/E
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BiohazarD
Moderator
26 November, 2016, 9:12 AM UTC

Here is the link to send a ticket to support.  http://support.plarium.com/entd/Tickets/Submit/Step1/20

Use the category "In-game losses". 

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DeserT_EaGle
26 November, 2016, 3:52 PM UTC
Bio done than ? how it will help me ?
I)/E
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BiohazarD
Moderator
26 November, 2016, 11:24 PM UTC
DeserT_EaGle said:

Bio done than ? how it will help me ?
Hopefully plarium will check your account, see that something went wrong, and give your troops back.  They probably won't, but not much else you can do so it's worth a shot. 
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DeserT_EaGle
27 November, 2016, 8:10 PM UTC
Didn't got any reply from plarium 
I)/E
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BiohazarD
Moderator
28 November, 2016, 6:52 AM UTC
DeserT_EaGle said:

Didn't got any reply from plarium 
Support takes weekends off, so you won't get a reply until monday or tuesday most likely. 
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