cannot access to building

5 Replies
Zohan Benelly
1 November, 2016, 8:41 PM UTC
I cannot access to building, cannot drag the map, cannot use 4 tap site as i used to, its been a week
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fakeasnever
Moderator
2 November, 2016, 12:37 AM UTC

@Zohan Benelly (1 November, 2016, 8:41 PM UTC):
Can you provide more information about the problem? (IE If you're using a mobile device to play this game, or if your browser and plugin are up-to-date)

Otherwise, I can only tell you contact the Help and Support Desk with information including (But not limited to) your coordinates, when this started, your operating system, your browser, and the browser and plugin version.
If Internet Explorer still asks to be your default browser, then you can do anything :D
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Zohan Benelly
3 November, 2016, 1:28 PM UTC
I'm on a web based chrome... when i click on any building there is no pop up page, I also cannot drag the sector map
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fakeasnever
Moderator
3 November, 2016, 8:05 PM UTC

@Zohan Benelly (3 November, 2016, 1:28 PM UTC):
Right now, it seems like it may be connected to your connection strength (Or rather, your lack of it - Ignore that unintentional pun :P)

You can try clearing your cache and cookies, but if it doesn't solve the problem, I can only advise you to contact the Help and Support Desk with information including (But not limited to) your coordinates, when this started, your operating system, your browser, and the browser and plugin version.

If Internet Explorer still asks to be your default browser, then you can do anything :D
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Zohan Benelly
4 November, 2016, 11:18 PM UTC
I'm on fiber optic 1gbs...cleared my cache,fix registry and even reinstall chrome....... still the same problem!!!!
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fakeasnever
Moderator
5 November, 2016, 2:43 AM UTC

@Zohan Benelly (4 November, 2016, 11:18 PM UTC):
Unfortunately, no one one the forums can help you any further.

You will have to contact the Help and Support Desk t resolve this.

You can find it through the bottom of this page, Support, Total Domination (The star), contact us, Login Issues, The game is lagging/My game doesn't load.

If Internet Explorer still asks to be your default browser, then you can do anything :D
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