Mail problems in game

7 Replies
User
25 September, 2016, 4:19 AM UTC

So this is happening since 2 days ago. And I saw at my clan chat, some of us are having the same problem.


What is happening is, it shows me I have 3 unread messages but when I click the mail it shows me nothing. 


This is really annoying, if anything can be done asap I would appreciate. Well we all would. It would be nice to know if anyone is having this trouble too.


peace,


Fury.


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User
25 September, 2016, 4:22 AM UTC
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Moderator
25 September, 2016, 7:25 AM UTC
Plarium had this problem a few months ago and I thought they eventually fixed it, but looks like it's back now.  I'll report it to general winters.  Please submit a ticket to support as well, along with screenshots. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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Moderator
25 September, 2016, 9:34 PM UTC

@FEAR Fury (25 September, 2016, 4:19 AM UTC):
As a side note, (This may not be the case, but) the OS may make a difference

I am currently experiencing this on WinXP. However, when I go on Win7 (and another location) the problem is solved.

If you could test this before you submit your ticket, that may also help Plarium.

I am a Quantum Cannon. There are many like me, but I am the only me. I am my best friend. I am my life. I must master myself as I must master my life. Without me, my allies is useless.
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User
25 September, 2016, 10:01 PM UTC

I dont know abou the IOS. I have windows vista (yeah i know eww lol). 


Anyway guys, my friend told me to delete all messages i have in my mail that would fix. And I fixed now.
If the problem come back I'll test what you said Fakeasnever and see what happens.


thanks for the replies. 



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User
25 September, 2016, 10:05 PM UTC

Guess what. 1 min later it came back :(((((( 


Will try to do what you said Fake



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Community Manager
26 September, 2016, 2:56 PM UTC

Thank you for this report. Our developers are aware of this issue and they are currently working on it.

As soon as they prepare a fix, it will be released. Please be patient, it may take some time. Thank you for understanding.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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User
29 September, 2016, 2:43 AM UTC
Thank you for the reply Alyona. 
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