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pulled hair out..

pulled hair out..

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Jun 14, 2016, 22:3506/14/16
11/05/14
19383

pulled hair out..

Hey guys,I have been having loading issues for 3 mos. now and I cant take it anymore.I habe tried all the steps to solve this problem with no luck.I have tried multiple computers and it does it on all.Ive tried all browsers,cleared my cache cookies you name it.So I would like to get  a hold of someone in support in Plar ium.Does anyone know how to do this I cant find a direct comm to tell someone about the problem.I would just like them to check my sector so I can make more than 5 moves wothout reloading the game to make another 5 moves,it really sux.If any one can help me with this PLEASE contact me.intergame or gallinetti@att.net or my facebook page.I really want to continue playing the game I have alot invested in it so I hope someone can help Thanks,Dennis g.
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Alyona KolomiitsevaCommunity Manager
Jun 15, 2016, 09:0606/15/16
Jun 15, 2016, 09:07(edited)
09/17/15
8278

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.

To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.

6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.

They will help you to understand the reason of your lags and will help you to fix them.