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Multi Accounting Report - Repeat

2 Replies
Vikram
26 May, 2016, 7:13 PM UTC

Hello,

I want to report multi accounts of the same person.

The player is using 3 different (maybe more) accounts.

Below are the screenshots containing the evidence, hope this is solved according to the ingame policies.

andreas121 - S noobs army

http://prntscr.com/b8833d

http://prntscr.com/b883ko

http://prntscr.com/b883tf

http://prntscr.com/b8847f

gaby - Frejhe Kampfer

http://prntscr.com/b8851b

http://prntscr.com/b88574


http://prntscr.com/b885dq

http://prntscr.com/b885ed

jasmin - Monsterchen

http://prntscr.com/b885td

http://prntscr.com/b886ck


http://prntscr.com/b886ej


http://prntscr.com/b886f4


http://prntscr.com/b886h8


sacha - Wa(h)re Freunde


http://prntscr.com/b8so71


http://prntscr.com/b8soeh


http://prntscr.com/b8sph7


http://prntscr.com/b8spqr


Please Note - They speak the same style of English.


Hope this will be solved a satisfactory course of action will be initiated.


FOR FAKEASNEVER OR ANY OTHER OVER ENTHUSIASTIC MODERATORS OUT THERE!!!! PLEASE CHECK THE HIGHLIGHTED AND BOLD WORDS (EXCERPTS TAKEN FROM GENERAL WINTER'S RULES AND POLICIES)

Please move this topic to any other place in forums where it is supposed to be (in accordance with General Winter's rules).



Multi – Accounting Policy

 

By using Plarium’s Services players agree NOT to have more than one account at any given time.

 

Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without noticed, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

How to Report Multi-Accounts.

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then e-mail it to Customer Support. You can also use the designated threads on our official social boards

We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.

Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.

UTC +5:00
fakeasnever
Moderator
26 May, 2016, 8:30 PM UTC

@Vikram (26 May, 2016, 4:08 PM UTC):
"[ . . . ] When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then e-mail it to Customer Support. You can also use the designated threads on our official social boards [ . . .  ]"

My opinion of the emphasis on "can".

Also, a direct statement from a Community Manager ( http://prntscr.com/b8tkpq  ), originally posted here ( http://plarium.com/forum/en/total-domination/off-topic/topics/cheating-with-a-bot-program--/ ), which is a lot more recent than the forum ToS

Also proof from the same thread and similar threads, they ending up get closed due to nothing but general complaints about something that is the sole choice of the Help and Support Desk, which generally leads to everyone being more miserable than they need/should have to be.

All interactions regarding the blocking of this player's accounts can't be met on the forum much more than "Please submit this to the Help and Support Desk, they will review it and act accordingly."

I have asked the Community Managers about updating the forum ToS, or whether the previously mentioned Community Manager's statement was specific to that topic.

Until I have confirmation, any reposts of the same topic will be deleted automatically. If it is confirmed that the statement was specific to the topic, I will re-open this thread with a posted notification, and activity may resume as normal.

If Internet Explorer still asks to be your default browser, then you can do anything :D
UTC +0:00
Alyona Kolomiitseva
Community Manager
27 May, 2016, 9:45 AM UTC
I have edited the policies. Thank you for noticing it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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