So plarium once again had anther cluster

8 Replies
CK-Basilius Errant Le'reaper
4 May, 2016, 9:21 PM UTC

seriously guys, the game was down for several hours, and to be honest you have given no explanation and no compensation. my clan has decided not to buy any more crystals on a regular basis as we have done in the past as we simply have no guarantee that the game will be there tomorrow.


get your **** together
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skylark
5 May, 2016, 9:14 AM UTC
waste  of  eucleon  run  and  daily  rewards  meaninglessly.
Warrior Elite
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Alyona Kolomiitseva
Community Manager
5 May, 2016, 12:42 PM UTC
We had some server-issues yesterday, but now they are fixed. If you had any losses during yesterday's downtime, please contact our Support Team.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Abu_Kasap
5 May, 2016, 1:02 PM UTC

Alyona Kolomiitseva said:


We had some server-issues yesterday, but now they are fixed. If you had any losses during yesterday's downtime, please contact our Support Team.

And, support team will just waste your time.

Plarium do not care about players loses.

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CK-Basilius Errant Le'reaper
5 May, 2016, 11:11 PM UTC
what about lost time, we were meant to hit several emitters when the server was down, where is our compensation
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Alyona Kolomiitseva
Community Manager
6 May, 2016, 11:09 AM UTC
CK-Basilius Errant Le'reaper said:

what about lost time, we were meant to hit several emitters when the server was down, where is our compensation
Unfortunately we cannot compensate the potential gain. But we will restore the Loyalty progress and give compensation packs to our players.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
rooferron1
24 May, 2016, 4:48 PM UTC
server still seems  glitchy.  odd pauses and slow results.   Been gone for a longtime,  game response used to be much better.  
RONPER
UTC +7:00
TARANIS
24 May, 2016, 5:20 PM UTC
rooferron1 said:

server still seems  glitchy.  odd pauses and slow results.   Been gone for a longtime,  game response used to be much better.  
Which browser are you using? 
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Alyona Kolomiitseva
Community Manager
25 May, 2016, 10:21 AM UTC

rooferron1 said:


server still seems  glitchy.  odd pauses and slow results.   Been gone for a longtime,  game response used to be much better.  

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.

To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:

1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6

2. Access Network tab http://screencast.com/t/rRKZ9T9bsG

3. Try to access the game

4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g

5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.

6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.

They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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