Echelon activation not actavated for 24h at LvL 10

5 Replies
TheWizard
16 March, 2016, 8:12 AM UTC

I was at lvl 9 on echelon & activated a 60m echelon before I checked my points level to upgrade to lvl 10. While I was still at lvl 9 with 60m activation I use some of my extra points that was saved up & I reached lvl 10, but got no 24h activation when reaching level 10,why?

I had already noted I had 2x 24h I could use, so no 3rd was added to those. What can we do to fix this problem? Is it game related bug or was it because echelon was already active that it didn't activate the 24h? I've used 30m or 60m at the same time and get 90m, one just adds to the other with out problems, but that didn't happen this time when it hit level 10. http://prntscr.com/afvmtg


http://prntscr.com/afvlwk

This couldn't have happen at a worse time since I am expecting attacks to hit my sector & is why I quickly upgraded to lvl 10 so my troops would be stronger for the next 24 hour if they do attack. I had already been nuke reckoned & expect either raids or invades soon to follow.


http://prntscr.com/ag174j


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Alyona Kolomiitseva
Community Manager
16 March, 2016, 12:06 PM UTC

You are right. If you already have your Echelon Status activated while leveling it up, the time doesn't extend.

But in this case you receive a 24 hour activator which can be found on the Black Market. Please check it and let us know if you have received it.

And by the way, congratulations with this achievement.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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TheWizard
16 March, 2016, 3:21 PM UTC
Alyona Kolomiitseva said:

You are right. If you already have your Echelon Status activated while leveling it up, the time doesn't extend.

But in this case you receive a 24 hour activator which can be found on the Black Market. Please check it and let us know if you have received it.

And by the way, congratulations with this achievement.
Thanks for your replay. Please re-read my 1st post, I've already stated I had 2x 24 hour when I was still at lvl 9 and no 3rd showed up when I reached lvl 10.
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fakeasnever
Moderator
16 March, 2016, 3:45 PM UTC

@TheWizard (16 March, 2016, 8:12 AM UTC):
I would contact the Help and Support Desk with these screenshots, as well as your Echelon Activators in your Black Market inventory.

I am the best Quantum Cannon. There are many like me, but only I am the best.
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TheWizard
16 March, 2016, 4:30 PM UTC

fakeasnever said:


@TheWizard (16 March, 2016, 8:12 AM UTC):
I would contact the Help and Support Desk with these screenshots, as well as your Echelon Activators in your Black Market inventory.

 http://prntscr.com/ag174j



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BiohazarD
Moderator
17 March, 2016, 4:56 AM UTC
TheWizard said:

fakeasnever said:


@TheWizard (16 March, 2016, 8:12 AM UTC):
I would contact the Help and Support Desk with these screenshots, as well as your Echelon Activators in your Black Market inventory.

 http://prntscr.com/ag174j



You need to submit a ticket to support
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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