Cold Case... How long does a alts infestigation take part?

8 Replies
Maniakaal
12 March, 2016, 10:26 PM UTC

In my time as moderator often players asked me to help them.


So also in this Cold case.


It started in september 2015.


A player send me a PM ingame questioning about the speed of the helpdesk. He was attacked by 1 player with 7 accounts!!

He made a ticket at the helpdesk complain about that player. He also provide a lot of information, coordinates, screenshots etc.


Because he send me that question i contacted Plariums Community manager aka General Winters about this.




So i thought that this case reported at the helpdesk and also by me, would be soon resolved.


But then, 2 weeks ago....


I got a new message, and what happened.... Valdas, Valdas 1, v2, v3 , v4, v5, v6 and v 7 attacked this player. I was thinking then.. Oh i remember that name! So i scrolled back into my logs.


And yes there was it, this attacker was the same cheater as in september last year





I always thougt this issue was solved. But it was not! Very strange, cause according to the gamerules set by Plarium, playing with multiple accounts is not allowed!


But i was just for 1 day not a moderator anymore... So i told that player that he needed to contact support with this problem. And he did.


But then 2 weeks later, i was wondering what was happened. So i asked that player if he succeed with helpdesk. He told me he send a ticket, but he never got an answer back!!


So i went to look at the map. Went to 1 of Valdas coordinates. And i see: Vacant. So i thougt wow finally that cheater is kicked out of the game. So i went to another sector of him and yes also VACANT. Wow finaly, support did it, they took some action. A bit late but it has been done.

As i know the game, i was looking a bit more, so i went to the clan of Valdas 1 - 7.

And there it was !!! Valdas accounts were still in that clan, BUT als his sectors were MOVED to another location !!


So it seems again support/helpdesk did not solve a issue. A cheater with 7 alt-account was not blocked for the game.


So this is now a last call for support.


Take some action against this cheating, players make tickets about this, take them serious!


I wonder why this player is not banned, and all his sectors are moved right after someone complained again about this player.


Why is that, are there different rules for some kind of players?? (maybe he bought some crystals with each account?)


To make it easy for you, here is my last screenshot. These are the coordinates / of the sectors this player Valdas used (the pictures) And the white text, these are his new gamecoordinates.


So the investigation is already done!


Now you (Plarium) have to do the last action!


Oh and if you look into his clan, you will find some more alts into it!


Rules are made to follow, so please, follow them!





Mania DCL R3volution, founder Dutch Elite Force, ex-moderator TD-forum
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BiohazarD
Moderator
13 March, 2016, 1:15 AM UTC
Maybe it's 7 brothers.  Whose parents were weird and named them valdas1-7.  I bet you never thought of that possibility :P
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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CK-Basilius Errant Le'reaper
13 March, 2016, 1:54 AM UTC
plarium dont care about alts, truth betold if they banned all the alts they wouldnt have any players hehe
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Maniakaal
14 March, 2016, 1:01 AM UTC
BiohazarD said:

Maybe it's 7 brothers.  Whose parents were weird and named them valdas1-7.  I bet you never thought of that possibility :P
you know better ....
Mania DCL R3volution, founder Dutch Elite Force, ex-moderator TD-forum
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Kavi Shankar
14 March, 2016, 8:15 AM UTC

I did once sent a ticket about a few KOMIKOs. No steps were taken to my knowledge.


Edit:

I do have the screenshots I sent to plarium.

http://prntscr.com/af0rhj

http://prntscr.com/af0rqn

No reply yet.

Men Of Renown
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Alyona Kolomiitseva
Community Manager
14 March, 2016, 9:09 AM UTC

Any alternative accounts should be reported directly to our Support Team.

No one outside Support Team cannot review these reports, or make any conclusions and decisions.

No one can appeal their decisions. They can be appealed only with our Support Team.

The results of investigation and the decisions made are never disclosed to the third parties (like the reporter).

If you have any questions about the process of alternative account investigation and the measures taken, please ask our Support Team. I am unable to respond here as I don't have such information. 

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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CK-Basilius Errant Le'reaper
14 March, 2016, 9:50 AM UTC
lol your alt managment process is a joke i have reported dozens of alts all plarium cares about is the money, if a alt spends money it will never be banned
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Maniakaal
14 March, 2016, 1:04 PM UTC

As stated in the first post. There have been multiple times that these accounts get reported at Support team.


This player is now cheating for a long period of time!


First reports, i am aware of, made at support are from september 2015


Multiple times reported, but still uses his alts to attack 1 sector.


Miss Kolomiitseva, you tell:  I am unable to respond here as I don't have such information. And: Any alternative accounts should be reported directly to our Support Team.


So official steps are taken:

1: multiple reports send to support over a long period of time.

2: warned General Winters also about this issue, and that support was not responding to the issue.

3: posted now a topic about this case.

And your only thing is send a ticket to support, i am unable ....


What are you doing here??

Should you not work on a solution? You are here to get players satisfied, you are here to be a liason between Plarium and the players! You are here to solve problems!


All these things you don't do in this case!


Only thing you do now, is giving us players again the feeling that Plarium can not be trusted, does nothing against Alts. Doesn't follow their own rules.

Players are your customers! Players (the paying ones) make that you have a job!

Don't disrespect them!





P.S. Don't take this personal.. IRL you could be a awesome person... But in this case you are a speaker for Plarium, so it's your job and the behaviour of your company what's making the reaction.. not the person who you are.





Mania DCL R3volution, founder Dutch Elite Force, ex-moderator TD-forum
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Alyona Kolomiitseva
Community Manager
15 March, 2016, 9:15 AM UTC

I understand your feelings about this case. But if our Support Team made this decision, they had their reasons. I don't know what they were, as this information is not shared with me or anyone else. 

As I mentioned above, no one outside Support Team has any power to appeal their decisions. I am a Community Manager, not Support Agent. 

And unfortunately, I can't help you with technical issues, issues concerning your tickets or alternative accounts. I have my own responsibilities here, and I would really appreciate your understanding.

And I would like to share some information with you, because I see that you really care about our players and their satisfaction with our Support service. 

At the moment our Support Team is working on improvements of their work. It will take some time, but as the result, they will review each ticket more carefully and give a better service to our players. 

I am sure that you understand how these improvements will help our community, and how it's important for our players' satisfaction. And I really appreciate your will to help with each and every case. 

By the way, you can always leave a feedback about our Support Team's work. This feedback is carefully analyzed and it really helps to improve the quality of Support Service.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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