No replies from customer Support ???

5 Replies
in your FACE
25 February, 2016, 9:58 PM UTC

 Is it a holiday in the Ukraine?????


 Why after 3 days do I still not have a reply except for the automated one.


 has Morgana gone all crazy on their **********???

 are we looking at an office of nuked people??


 whats going on Plarium ????


Edited. Watch the language,

- fakeasnever
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fakeasnever
Moderator
25 February, 2016, 10:21 PM UTC

@In Your Face (25 February, 2016, 9:58 PM UTC):
I'm not exactly sure how Plarium has the staffing of their Support Desk, but a possibility is that they have an amount of people dedicated to their H&SD throughout all their games, and another one of their games might have a wide-spread issue.

I would wait maybe one or two more days, then if still no reply, submit another ticket.

I am the best Quantum Cannon. There are many like me, but only I am the best.
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General T. Winters
26 February, 2016, 11:55 AM UTC

Commander IN YOUR FACE , our Support works 24/7. Normally it takes less than 24 hours to get a response. Unfortunately sometimes our agents may respond with some delay due to high volume of incoming requests. If you're sure that our letter isn't redirected to your Junk folder, please re-submit a ticket.

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in your FACE
27 February, 2016, 2:20 AM UTC
Thankyou guys, I finally got a reply, funnily within 2 hours of posting here lol
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Sector #3080410
24 March, 2016, 7:40 PM UTC
Lost my alternate sector after update it's sector # 5945529/ cords x-2629 y2076 I would like to have it back don't want to start over with a new alternate 
Billy Barkley
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fakeasnever
Moderator
24 March, 2016, 10:05 PM UTC

@Sector #3080410 (24 March, 2016, 7:40 PM UTC):
Your alternate account would be banned as it should be; Alternative accounts are prohibited in the ToS.

I am the best Quantum Cannon. There are many like me, but only I am the best.
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