No replies from customer Support ???

5 Replies
in your FACE
25 February, 2016, 9:58 PM UTC

 Is it a holiday in the Ukraine?????


 Why after 3 days do I still not have a reply except for the automated one.


 has Morgana gone all crazy on their **********???

 are we looking at an office of nuked people??


 whats going on Plarium ????


Edited. Watch the language,

- fakeasnever
UTC +0:00
fakeasnever
Moderator
25 February, 2016, 10:21 PM UTC

@In Your Face (25 February, 2016, 9:58 PM UTC):
I'm not exactly sure how Plarium has the staffing of their Support Desk, but a possibility is that they have an amount of people dedicated to their H&SD throughout all their games, and another one of their games might have a wide-spread issue.

I would wait maybe one or two more days, then if still no reply, submit another ticket.

If Internet Explorer still asks to be your default browser, then you can do anything :D
UTC +0:00
General T. Winters
Administrator
26 February, 2016, 11:55 AM UTC

Commander IN YOUR FACE , our Support works 24/7. Normally it takes less than 24 hours to get a response. Unfortunately sometimes our agents may respond with some delay due to high volume of incoming requests. If you're sure that our letter isn't redirected to your Junk folder, please re-submit a ticket.

UTC +0:00
in your FACE
27 February, 2016, 2:20 AM UTC
Thankyou guys, I finally got a reply, funnily within 2 hours of posting here lol
UTC +0:00
Sector #3080410
24 March, 2016, 7:40 PM UTC
Lost my alternate sector after update it's sector # 5945529/ cords x-2629 y2076 I would like to have it back don't want to start over with a new alternate 
Billy Barkley
UTC +5:00
fakeasnever
Moderator
24 March, 2016, 10:05 PM UTC

@Sector #3080410 (24 March, 2016, 7:40 PM UTC):
Your alternate account would be banned as it should be; Alternative accounts are prohibited in the ToS.

If Internet Explorer still asks to be your default browser, then you can do anything :D
UTC +0:00
1667429 users registered; 34020 topics; 253931 post; our newest member:valeeva.oksana