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Feb 2, 2019, 05:5202/02/19
08/27/18
4

Stops Loading

When I try to load the game, it stops at 77% and then says, "Connection Lost." This bug just appeared today. I have tried it on Opera and Firefox, and works on neither. Please help! The first image is it at 77%. One second later, the second image happens. NOTE: I have tried to load the game about 50 times now. Still the same things happen.

I have submitted two tickets. On Facebook, Plarium posted a solution to the problem by clearing the cache, but this does not work.
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Comments
Feb 2, 2019, 10:0302/02/19
12/20/18
7

...same Problem!


77%
Feb 2, 2019, 10:2202/02/19
09/16/18
3
Same here!
Feb 2, 2019, 11:5302/02/19
07/07/14
1
77% loading and have the same problem.
Feb 2, 2019, 13:3602/02/19
12/27/18
2
Same here... I've tried to clear the cache and use different browsers but nothing helped.
Feb 2, 2019, 13:4302/02/19
09/07/18
9

Me pasa EXACTAMENTE LO MISMO.
Darius Sky Arrow said:



When I try to load the game, it stops at 77% and then says, "Connection Lost." This bug just appeared today. I have tried it on Opera and Firefox, and works on neither. Please help! The first image is it at 77%. One second later, the second image happens. NOTE: I have tried to load the game about 50 times now. Still the same things happen.


Feb 2, 2019, 13:4602/02/19
12/10/18
3

The same thing happens to me, if I do not protect my city, I will lose it ...

It reaches up to 77% and asks to restart.


Please stop our cities until we fix it

Feb 2, 2019, 13:5202/02/19
09/07/18
9

Se acabó el juego para mi, no volveré a empezar de nuevo.

Disgusto


Feb 2, 2019, 14:2202/02/19
06/14/17
2
Same problem here - cache emptied, browser updated...
Feb 2, 2019, 14:2202/02/19
Feb 2, 2019, 14:23(edited)
05/17/17
3

Same Issue:  Can't load game due to 'Lost Connection' Error.
clear cache data, tried different browsers.  No issues prior to the last update.

Feb 2, 2019, 14:5602/02/19
12/27/18
2

Resetting the router has helped me, but in the short term. The game now loads every time, but after a while (1-5 mins) it loses connection.

Feb 3, 2019, 00:3902/03/19
09/30/18
1
Same issue! 77%, then connection lost. Cleared cache, restarted.
Feb 3, 2019, 00:4302/03/19
09/11/18
1
Same issue tried clearing cache and restarting the browser
Feb 3, 2019, 01:5002/03/19
Feb 3, 2019, 02:22(edited)
09/12/18
12

Same here at 77%, cleared cache, tried other browsers, closed device activity sessions in profile, nothing helps.


Feb 3, 2019, 05:1602/03/19
01/09/19
3
I have had the same problem for hours, sent in a ticket so we'll see how long it takes to fix this - has this happened before? I've only been playing a few weeks. If this has happened before, how long did it take to fix it? How long before everybody could play again?
Feb 3, 2019, 06:5502/03/19
05/21/17
9
Same for me 77% and game crashed
Feb 3, 2019, 12:0802/03/19
12/22/18
3
Same for me. Tried different browsers, different machines. The only one that still works is the iOS game app.
Feb 3, 2019, 15:0102/03/19
09/25/18
1
Same for me
Feb 3, 2019, 15:2302/03/19
06/12/18
1
same here.
Feb 3, 2019, 15:3402/03/19
09/12/18
12

The game runs here with 5 accounts on two Ipads, one Imac en one computer (that has 2 accounts).

On the computer and Imac it stops loading at 77% (tried several browsers, IE, Firefox, Chrome, Opera, and plarium app).

On the ipads at 90% loading stops.


When we setup a hotspot 4G, we can login (unplayable slow, but at least we can get our shields up for a longer time).

So that means:

- the account is not blocked

- its not a browser issue

- the game works


I just cant login with the Wifi. Really tried everything that is on the forum.

Cache, closed sessions, udpated everything, reset modem to factory etc etc ..... nothing helps....

Made a ticket..... all we can do is wait..... on this sunday.... finally have time to play.......

Feb 3, 2019, 16:4102/03/19
12/18/18
2
Same here stop on 77%