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Nov 3, 2018, 02:2111/03/18
02/20/17
18

Login issue

Hello,


Since the latest update, I have had an issue logging in to the game. The game download gets to 92% then stalls, then goes to 95% where it ends and says "connection lost". I have tried rebooting game, clearing cache, restarting my pc, making sure adblockers disabled. It's been almost 3 hours. Samething happened last night and it took almost 4 hours to get in. I have heard others have had it take even longer. Please fix this as a KvK is going on and this is will literally cause death -- well pixel death, but still! :P
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Comments
Nov 3, 2018, 13:3511/03/18
11/01/18
1
I have been getting the same issue inspite of having cleared cache etc.  here is an image of the error: 
Nov 3, 2018, 13:5511/03/18
08/12/14
2
I have been getting the same issue as well even though i have been repeatedly logging in to try to get in the game.  Please Plarium, fix this problem.
Nov 6, 2018, 02:5311/06/18
Nov 6, 2018, 05:36(edited)
01/27/18
5

After some tinkering and talking to some order mates try this if your are getting the unable to connect because of your internet blah blah blah error.


this is for the browser version.  go to your profile, then under the profile tab you see device activity.  you have to clear the device activity, after i did that i was able to log in.
Nov 6, 2018, 14:4911/06/18
08/12/14
2
I see a box for end all device activity, but how do you clear all device activity?
Nov 6, 2018, 22:1111/06/18
05/16/17
38

I cannot log in for a hours, and your advice not workin for me STRIK9INE! 

Nov 8, 2018, 15:3711/08/18
06/06/17
1

Will be Plarium will solve this problem? or going to be this way forever? Roger Montgomery that link you sent is useless


Nov 10, 2018, 04:4611/10/18
03/24/18
6

I am no computer expert but something changed this evening.  I am unable to login on my laptop using the plarium play platform and my mobile device won’t work on WiFi (it does work with cellular data).  I even disabled firewall and still no connection to plarium server (other programs are working).  Clearing cache doesn’t help because I’m not actually in browser 

Nov 10, 2018, 12:3811/10/18
04/12/17
1320

slmoore1001 said:


I am no computer expert but something changed this evening.  I am unable to login on my laptop using the plarium play platform and my mobile device won’t work on WiFi (it does work with cellular data).  I even disabled firewall and still no connection to plarium server (other programs are working).  Clearing cache doesn’t help because I’m not actually in browser 

Hello, SLMOORE1001!

Thank you very much for providing us with this information. 

This request has been forwarded to our technicians for further investigation.

Nov 11, 2018, 20:1411/11/18
09/28/16
4

for the past 2 hours on both plarium.com and the plarium app gets to 95% then shuts off. cleared cache and followed instructions provided. 

Nov 12, 2018, 00:3111/12/18
01/27/18
5
They are blocking IP addresses.  From what i have read this is to keep people from flooding the game server to crash it or whatever during events.  Most likely to prep for the new pvp event.  Look into finding a free vpn .  So if you are the type of person that likes to run alot of different cities for whatever reason they will block your ip when you start logging into different cities from the same ip address.  Its not a permanent ban from what we seen, but that ip will get locked out for awhile. A vpn might let you to at least get logged in so you can get shielded up.
Nov 12, 2018, 12:0211/12/18
Nov 13, 2018, 09:27(edited)
05/16/17
38

Guys please fix this problem with a '' Server connection error ''. I'm playin from 7 accounts and i can't wait every single fucking day 4-5 hours just to log in. It starting to be annoying ... thank you !!!


ROGER MONTGOMERY btw your link is useless 

Nov 13, 2018, 23:2211/13/18
09/02/18
2

I cannot login as well. It stops at 88% and then I get this error:


Nov 13, 2018, 23:3611/13/18
09/02/18
2
Never mind, I restarted computer and now it works, weird.
Nov 25, 2018, 19:1411/25/18
06/15/17
1

carlos-_alvarenga said:


Will be Plarium will solve this problem? or going to be this way forever? Roger Montgomery that link you sent is useless


Beyond a doubt.


I've been having this issue all morning for one specific account.

It does not work regardless of browser or even in the Plarium Play app, but only for Throne, other games are fine.

In addition, I can log into other accounts and create new accounts without issue, indicating that this issue is account specific.
Feb 2, 2019, 16:2702/02/19
03/15/15
2

I have tried all of the options mentioned, to try cache clearing history clearing cube spins nothing works I was in last night and now it says connection lost at 77% 


Feb 2, 2019, 16:4102/02/19
12/20/18
7
Routerreset helps
Feb 3, 2019, 00:1302/03/19
09/09/17
1147

Strik9ine! said:


They are blocking IP addresses. From what i have read this is to keep people from flooding the game server to crash it or whatever during events.  Most likely to prep for the new pvp event.  Look into finding a free vpn .  So if you are the type of person that likes to run alot of different cities for whatever reason they will block your ip when you start logging into different cities from the same ip address.  Its not a permanent ban from what we seen, but that ip will get locked out for awhile. A vpn might let you to at least get logged in so you can get shielded up.

Nice message, thanks for posting!


From what I have seen, they are not blocking IP addresses, but load balancing them - as you allude to. It feels like this is true at major load times, updates to updates going out (silently), new day, varmint arrival time. It is not consistent.


- It feels like the CDN (Content Delivery Network) it the one doing the rejecting / limiting. And/or this is what you see when the CDNs are mid-update, themselves.


A day'ish or more later, it all resumes working. (Thus I suggest limiting, not blocking.)


Opera (browser) includes a free VPN within itself. Perhaps useful to have to hand during these situations.


Of course, the common per country VPN access point can itself be limited in the same way. If this occurs, as the OP noted, look into VPNs and find one that has multiple servers per country selectable.


You don't actually need a VPN, a proxy server is all that is needed. (Some VPN providers include proxy servers too.) In Chrome (and thus Chromium) at least, there are browser extensions you can load to manage this. e.g. Once installed, click their drop down, choose a country to come from, press F5 to refresh your page, and voila. [If same error, rinse, repeat, choosing a different proxy server.]


There will be VPN equivalent apps for phones.


Consequence: The bank offers can start to be priced in a different currency. :)

Feb 3, 2019, 00:3002/03/19
09/09/17
1147

[37B2D8]Banderas[-] said:


    Never mind, I restarted computer and now it works, weird.


Minix said:


Routerreset helps

Probably got a new IP as a result. [Which seems to confirm the information above.]