can't submit to support

6 Replies
christina__w
16 June, 2017, 12:48 PM UTC

I paid 113k to resurrect my troops, and they are still not showing up!  I clicked support, but it won't let me enter game ID.  


That's a lot of gold to pay and get nothing!

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Kris Teilor
16 June, 2017, 1:17 PM UTC

hey, dude, u can find support here http://support-portal.plarium.com/ticketcreator/throne/en/

Game ID u can watch in-game menu -> "About the game"

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Lowmeadow
14 August, 2017, 2:17 PM UTC
But note: your User ID in the forum is different than your User ID in the game. Be sure to use the correct one when contacting support.
Lowmeadow
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zfriend_
14 August, 2017, 3:26 PM UTC
I've been trying to reach support for days and have not got any sort of reply. Have spent well over $1000 and get zero help from the admins. Very disappointing. 
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Phil Morte
15 August, 2017, 7:54 AM UTC

zfriend_ said:


I've been trying to reach support for days and have not got any sort of reply. Have spent well over $1000 and get zero help from the admins. Very disappointing. 

Hi! Tell me what's your problem? Maybe I can help you.

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Kris Teilor
15 August, 2017, 2:01 PM UTC
Yes, what happened, ZFRIEND_?
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zfriend_
15 August, 2017, 9:31 PM UTC
It's billing related, thanks though
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