SERVER ISSUES Aug 30, 2019

14 Replies
User
31 August, 2019, 12:36 AM UTC

Please provide update .....what has happened?

Major amount of people effected by this ...

very bad the longer people can not log in
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User
31 August, 2019, 7:19 AM UTC

the game does not work it crashes you provide urgent !!!

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User
31 August, 2019, 7:59 AM UTC
Same here, since yesterday game loads for about 90% and then shows connection dropped while I have an active connection to the internet. I lose a lot of rss and gold and maybe all my troops since I cannot raise a shield when it drops. Please PLARIUM FIX THIS !!!!
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Administrator
31 August, 2019, 10:15 AM UTC

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

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User
31 August, 2019, 11:34 AM UTC
I have not been able to log into fame now for 12 hours I am a master of my order and need stuff  done in game plus players shields are effected can get attacked. When is this going to stop 
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User
31 August, 2019, 11:41 AM UTC
12 hours now please fix issue, how am I supposed to leave my game Id when I can’t log in to game to get id number 
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User
31 August, 2019, 1:18 PM UTC
Even during the 1 minute time frame when you can get in, the game will not let you put on shields.   Unacceptable.
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User
31 August, 2019, 1:45 PM UTC
even if they fix it, many have left due to losing their shields, what a shame, i enjoyed the game when it worked
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User
31 August, 2019, 2:03 PM UTC

@Roger Montgomery: Thank you for your response. But why did we have to wait more than 12 hours for the first official statement?


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User
1 September, 2019, 8:05 AM UTC
Roger Montgomery said:

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

24H later....still not able to login and/or play game ...sad
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User
1 September, 2019, 8:16 AM UTC
this is day 3 i have problems if i'm ucky i can stay in the game for 2 min but it take me more then 10 min to connect with the game, really i demand we all get compensations and not the usual stuff as we get for an server maintenance lots more we are not able to do tourments and we can not sheeld up so a lot of people will lose a lot of army i was lucky to put longer sheelds on but even then you never know what will happen, ovo right now not a good idea , fix the problem before launching new tourments
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User
1 September, 2019, 10:48 AM UTC

Sept 1st now, still can't log in at all. I did send in a ticket and got the same response as above.


They know, they say they're working on it, but it's been days now.


I would suggest they turn off dominion since it started at the same time. Could be coincidence, might not be since they clearly don't have a fix yet.
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User
1 September, 2019, 11:22 AM UTC
My husband and I who played this game have been shut out of this game for days now, we have done all recommended updates and checks but its not us as we can get on other games etc. Seems to be a game server issue and as others have said its about time it was solved such a spoiler for everyone!
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User
1 September, 2019, 12:12 PM UTC
I've finally managed to login all my towns after days of issues. They have been working for 30 minutes....let's hope they have fixed it properly now
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User
1 September, 2019, 12:48 PM UTC
I have been told that the US Server was hacked, which was the reason the game has been down so long.  For your own good, you need to change your password and think about cancelling any credit cards you used to buy stuff on this game.
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