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Hero points say ready for upgrade but unable to do so.

Hero points say ready for upgrade but unable to do so.

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Jun 13, 2019, 10:3506/13/19
03/08/16
5

Hero points say ready for upgrade but unable to do so.

Please help Tech Support.

 Hero says there are enough points to upgrade but when I open up Hero, I am unable to upgrade .

This has been the case for over a week.

Please fix this issue!

Thanks!

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Jun 13, 2019, 12:2606/13/19
09/09/17
1143

Can you post screenshots?


When you click on hero, do you see numbers displayed at the top of the circle in the middle bottom, above the 'Skills' ribbon?
Jun 16, 2019, 13:0406/16/19
03/08/16
5

Hello - thanks for the reply.

When I click on hero, there are the 2 numbers over skills:  175 in blue and 31 in red/orange. Hero is level 49.

Sorry - no can do screen shot at this stage, but will work on that skill!


Jun 16, 2019, 23:5006/16/19
Jun 16, 2019, 23:51(edited)
09/09/17
1143

What platform are you running on? Phone, browser, windows, Linux ? [So can give hint for easiest screenshots.]

{Discord can be your good friend here - if you can post a graphic to Discord, you can right-click an image to get an URL for it that you can use to post here. Send a graphic to an (imaginary) friend and Bob's your (or someone's)  Uncle.}


So, over:



you see 175 and 31.


What happens when you click in the middle of the circle?


Myself, I get:



You should see Skill points 175, and 175 in Main, and 31 in Against Assailants.



Like in http://support-portal.plarium.com/en/throne-web/faq/heroes-skills


Strangely, I don't see anything in that FAQ ( http://support-portal.plarium.com/en/throne-web/faq/ ) that shows assigning skill points.


If you click on 'Against Assailants', and then 'Assailant Deterrence', you should be able to raise it to the max. (10), if not already at 10.

Then Stamina Economy, then Hero's Fury ...


https://throne.help/en/tools/skilltree/ can be useful.


Jun 18, 2019, 07:0906/18/19
03/08/16
5

Thank you.Running on windows. Will follow asap.  

You have helped a lot - thanks very much. I see my mistake now.

Much obliged
Jun 18, 2019, 07:4606/18/19
Jun 18, 2019, 07:47(edited)
09/09/17
1143

Really easy screenshots: Use Snipping Tool to capture screenshots ( https://support.microsoft.com/en-ca/help/13776/windows-use-snipping-tool-to-capture-screenshots )


and Discord ( https://discordapp.com/ ) makes it easy to paste the captured square in an image to yourself - which you can then right-click to get an URL.Then click the image icon when you compose, paste the URL, and Betty's your Aunt. [It's -much- simpler than even that sounds.]