Spending real money - not working? a first!

7 Replies
User
21 March, 2019, 11:22 PM UTC
I only buy small packs now and again - my little treat for my "hobby" but tonight - 21.03.2019 it refuses to go to checkout? that must be a first for a game of this kind. Anyway it's frustrating because by the time they get it working the pack I want likely won't be available.
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User
21 March, 2019, 11:58 PM UTC

Bummer.


I take it it worked before.


Else, you could have run into what I have before ... I run various blockers in my browser. I had to unblock plarium.com. :)


Until I also unblocked x-plarium.com, the store would not work.


I was able to test simply by trying to buy (without the final step of actually doing so). I could not get to the final step until I unblocked. Once I did, I knew I would be good to go at such a crunch time.


GL&HF!
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User
27 March, 2019, 8:09 PM UTC
You ever figure this issue out, I'm having the same problem. First they told me it was my bank, i called them and they said everything is fine. Plarium told me the standard clear my cache.  I did that.  They told me to download and try the play app.  i did, it just crashes to the game when i try to purchase anything,  ive tried on three different pcs now and no luck.  they have to be blocking it from thier end but i cant figure out why or how.
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User
28 March, 2019, 11:15 AM UTC

Can you try from a browser in safe mode? (i.e. A clean slate - equivalent, create a new profile in chrome or chromium, and do nothing in it. Which removes all extensions in the process. I had to do that tonight to be able to make a payment on a different site. PITA!)


It's probably not them blocking you (they will want your money!), but could be something between you and them. Or rather, their payment site. [Thus the above, where my normal blocks are turned off. (If I forget to unblock both plarium.com and x-plarium.com (could be xplarium.com), payment fails.)]


If it is something between you and them, can you try via proxy or vpn - see if you can get outside of the control of whatever is blocking you?
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User
11 April, 2019, 4:20 AM UTC
My problem ended up being a fraud issue. They had to dig deep to figure it out. The first responses i got was the standard clean your cache and try a different browser or the play app ect ect ect.  After none of this worked, they finally said i was locked out of buying packs for my own safety.  I guess another card number popped up that wasnt mine or something. It took about a week and a half of them doing whatever it is they do.  I got a message saying everything should be good to go now, i havent tried to buy a pack yet, but if nothing is working after you tried everything you might have to push to this next step. Now im waiting for the next good pack cycle :)
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User
11 April, 2019, 10:58 PM UTC

Excellent! Thank you for the follow up! No doubt very frustrating - good to know to keep on it and not give up.


I can only imagine what other impact you would be feeling from the fraud if you continued to be unaware of the situation!



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Rob
User
20 August, 2020, 2:53 PM UTC
I need help I’ve tried to buy a pack for 99 cents that’s advertised gets declined call my bank thy say game trying to charge me 19.99 
Robert Moore
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User
20 August, 2020, 9:55 PM UTC
Can you post a screenshot of the offer?
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