Game Loading Issue

38 Replies
User
18 June, 2018, 1:14 PM UTC

I logged in this morning, but the game would not load. I would get the loading screen but the progress bar would remain empty.

When I reloaded the page, I received an error message talking about a Java error... even though the game loaded just fine last night.

Even restarting my computer didn't help... nor did trying a completely different computer

I've attached a screenshot of the error.




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User
18 June, 2018, 1:34 PM UTC
I have been getting the same thing for past hour and have tried 3 different browsers
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User
18 June, 2018, 1:41 PM UTC

Same problem, tried all the browsers, no luck.


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User
18 June, 2018, 2:22 PM UTC

same problem here with chrome, work with firefox


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User
18 June, 2018, 2:59 PM UTC
Same problem since the maintenance.
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Administrator
18 June, 2018, 3:11 PM UTC

Hello! Please follow the link below to find the instruction with possible steps to solve this issue:

https://plarium.com/forum/en/throne-kingdom-at-war/technical-questions/39293_issues-with-loading-the-game-on-plarium-com/

If the situation doesn't change after performing the specified steps, please let us know.


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User
18 June, 2018, 3:19 PM UTC

Cleared Chrome browser cache as directed. WebGL works fine.

Currently have the throne opening screen with changing troups but no active loading bar. But now have no java message appearing but still cant load game.


I do hope theres gonna be some compensation for the loss of game play
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User
18 June, 2018, 3:21 PM UTC
Sir Howard said:

Hello! Please follow the link below to find the instruction with possible steps to solve this issue:

https://plarium.com/forum/en/throne-kingdom-at-war/technical-questions/39293_issues-with-loading-the-game-on-plarium-com/

If the situation doesn't change after performing the specified steps, please let us know.


Cleared all caches as directed, still no active loading bar
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User
18 June, 2018, 3:39 PM UTC
Sir Howard said:

Hello! Please follow the link below to find the instruction with possible steps to solve this issue:

https://plarium.com/forum/en/throne-kingdom-at-war/technical-questions/39293_issues-with-loading-the-game-on-plarium-com/

If the situation doesn't change after performing the specified steps, please let us know.


have done that twice on firefox chrome and edge and still not woking for me
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User
18 June, 2018, 3:57 PM UTC

Sir Howard said:


Hello! Please follow the link below to find the instruction with possible steps to solve this issue:

https://plarium.com/forum/en/throne-kingdom-at-war/technical-questions/39293_issues-with-loading-the-game-on-plarium-com/

If the situation doesn't change after performing the specified steps, please let us know.


So Chrome doesnt work (still) which is my main browser. Use MS Edge and able to log in and see my town got destroyed because this dumb maintenance screwed up my browser and my shield expired in the middle of it.


Plus there was no warning whatsoever (that I am aware of) that said maintenance was happening today. I need my RSS back and troops.


I'm about ready to quit this game because of this BS.


EDIT: NOW the game is loading with Chrome as of 11:59am EDT.

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User
24 June, 2018, 4:31 AM UTC

Having heaps of issues with game since the last maintenance update takes forever to load wont swap between town and kingdom I have tried every solution you have offered still to no avail.


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User
2 February, 2019, 1:42 AM UTC

it is not just the browser version that does not work it is also the Plarium play app, i get a connection error says to try later. server connection error, i hope they get this fixed soon.

This only seems to be a problem in Throne. i was able to load vikings no problem.


This is a serious problem we have many members not able to log in shields will be dropping and it is during an event.

Totally unacceptable!
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User
2 February, 2019, 2:51 AM UTC
Have an Order member suffering the same problem...did all the usual "quick fixes", tried three different browsers and still cannot load. The shield has expired...this is unreal!
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User
2 February, 2019, 4:25 AM UTC

Nobody I know can log into the game. Vikings is working just fine on all devices, browsers, servers and ISP's. It is a huge bug, and Plarium is not even responding to support requests.


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User
2 February, 2019, 10:26 AM UTC
Cache clear, but the Problem continues with Edge, Firefox, Chrome and IE
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User
2 February, 2019, 3:27 PM UTC

As usual Plarium is deflecting fault to browser or cache issue instead of admitting any fault

Typical  CYA move.  Come clean and admit your screw up, fix it and restore peoples accts back to when they had shields.

Pretty simple and responsible  step .
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Jay
User
3 February, 2019, 8:28 PM UTC
They really do need to fix this issue it is costing shields, gold, rss its not our systems its theirs
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User
4 February, 2019, 3:02 AM UTC
CAN WE PLEASE FIX THIS LOADING ISSUE THAT THE GAME IS CURRENTLY UNDER. LOADING GETS STUCK AT 45% OR 77% AND THEN MESSAGE OF SEVER CONNECTION LOSS. CHROME, FIREFOX, OPERA, EDGE ALL SAME RESULT. NEED TO FIX IT FOR LONGER IT STAYS BROKEN THE LESS OF A PROFIT THE GAME WILL MAKE.
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User
4 February, 2019, 6:20 AM UTC

Krackhead said:


CAN WE PLEASE FIX THIS LOADING ISSUE THAT THE GAME IS CURRENTLY UNDER. LOADING GETS STUCK AT 45% OR 77% AND THEN MESSAGE OF SEVER CONNECTION LOSS. CHROME, FIREFOX, OPERA, EDGE ALL SAME RESULT. NEED TO FIX IT FOR LONGER IT STAYS BROKEN THE LESS OF A PROFIT THE GAME WILL MAKE.

Me too, i have the same problem for last 16 hours 

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User
4 February, 2019, 7:29 AM UTC
It's unbileivable after more then 18 hour i could not connect in the game cause Plaruim had this issue...and they don't say a word and don't send not even a compensation pack...Where's the compensation pack for all this trouble Plarium ???  Where's the respect for the user's ???
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