Account linking on plarium.com

3 Replies
Administrator
24 April, 2019, 2:46 PM UTC

Please note that after some time you won't be able to enter your game account using VK, OK.ru, or Mail.ru services. In order not to lose access to your account, we strongly recommend that you link it to your email address. To do that, perform the following actions:


1. Enter your profile on plarium.com and find the "Profile information" section.

2. Hit "Edit" in the Security section.

3. Enter your email and password.

4. Save changes.


If there are any problems, please contact the Plarium Support Team.

UTC +7:00
0
User
16 May, 2019, 11:37 PM UTC
Still attempting to recover lv. 25 Tiny Dragon in Sontefield X: 419 Y: 56 . Same cellphone just reset. Same email [email protected] previous email [email protected] . Please help. Starting all over sucks.
Daniel Parker
UTC -7:00
1
WWO
User
17 May, 2019, 2:00 AM UTC

getagrip66 said:

Still attempting to recover lv. 25 Tiny Dragon in Sontefield X: 419 Y: 56 . Same cellphone just reset. Same email [email protected] previous email [email protected] . Please help. Starting all over sucks.

This forum can't help with that.

Please see http://support-portal.plarium.com/en/throne-web/faq , bottom right, ask a question. That will take you to support who are the only ones that would be able to assist you.

* If you found this post useful, please click 👍 below. ** You will probably get answers faster by using the KaW Discord server at https://discord.gg/rdyfTBT
UTC -5:00
1
Administrator
17 May, 2019, 5:41 AM UTC

getagrip66 said:


Still attempting to recover lv. 25 Tiny Dragon in Sontefield X: 419 Y: 56 . Same cellphone just reset. Same email [email protected] previous email [email protected] . Please help. Starting all over sucks.

Hello! We can help you! According to our data, your game account is synced with the Facebook service. You can restore your current account by using this service. If you don't remember the login information for your Facebook account, you can read through the methods of restoring a Facebook account by following the link below:

https://www.facebook.com/help/contact/260749603972907

If you couldn't restore access to your Facebook account, you can contact the Facebook support. In case it's impossible to restore access, we can synchronize your game account with another Facebook account or link your game account to one of the services (Google Play or Game Center) after you provide us with the information required for restoration.

Please send us the following information so our technicians could handle your request as soon as possible:

  1. Please start a new game. Send us your new ID number. To find it, tap the Menu, then "About the game".
  2. Sync your current new game with Facebook/Google Play/Game Center.
  3. The receipts of purchases made on your lost account. You can find the purchase history by following the steps described here:
- for Google Play Google Play https://support.google.com/googleplay/answer/2850369

- for iTunes https://support.apple.com/en-us/HT204088

      4. Specify your email, device model and the approximate amount of Gold left on your lost account.

This information will help us to make sure that this account belongs to you. We hope for your understanding.

Thank you in advance.



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