Your Suggestions

406 Replies
abtronic999
22 December, 2016, 9:09 AM UTC

The problem isn't waiting for a better package to appear as i am a very patient player. The problem is, that when a purchase is made regardless of package type or price, as i have made purchases on the 2hrly packages and also the bonus packages and the same thing has happened on each purchase occasion.

 Once the 2 hour timer is finished after a purchase is made,  all of the currently priced 2 hourly package options are removed for several days minimum if not weeks, regardless of which value package is purchased. This is NOT a random algorithm, as the results are NOT random. The results are the same after each purchase, regardless of package price. It removes all of the cheapest packages and only makes exorbitantly priced packages available for up to several weeks. You say it's random but it is not. I have made at least 5 purchases for both the 2 hourly and for bonus packages and each time the current 2 hourly package pricing that were available, dissappear and are REPLACED with lower quality packages that have much higher prices. Only the bonus packages that have a multiple purchase options maintain their price for the available number that can be purchased. This is fine and how the other packages should also be treated. Buying a single 2 hourly package or even one of the 2 or possibly 3 bonus packages means the 2 hourly packages that were available are removed and replaced with different packages that have an Astronomical price in comparison to what was available before a purchase was made. 

 As the results are identical each time, this can not and is not random in any way shape or form and this needs to be looked into. I would like to make multiple purchases in the same day for the different types, but same price, of 2 hourly packages that become available throughout the day, but this is impossible when a single purchase removes the other options that would be available and replaces them with more expensive and less beneficial packages once the 2 hour timer has expired after any package is purchased.

UTC +10:00
abtronic999
22 December, 2016, 10:20 AM UTC

A suggestion in regards to the contents of the prize packages available for purchase. Probably more suited to the bonus style packages, but would also be well suited to the 2 hour packages as well, would be to apply a choice system. This system is already being implemented in the game. When certain challenges or tournaments are completed and it's time to claim your prize, you sometimes have to make a choice about which prize you would prefer to claim. Offensive troops  or Defensive troops, offensive or defensive stat boosts.


UTC +10:00
deanlkellogg
22 December, 2016, 10:57 AM UTC
Provide an option to 'disable' the 'send all' button.  I have complained of 'pop up' notifications for two years with no relief.....though they 'said' they were looking into it.  Once again, I sent one pikemen at a battleground only to find the entire OFFENSE travelled....including 237 thieves.  We are tired of selecting one unit for a destination, only to get a report that 'everything' went.  This time, it was only the offensive button, so about 3million less in losses than usual, but this has gotten beyond old.  Solution.....give us a settings option to disable all three 'send all buttons.   After two years, it is clear that the popping up notifications are going nowhere.
Shirlskeep
UTC +0:00
NIKITA METEOR
Administrator
26 December, 2016, 11:13 AM UTC

abtronic999 said:


The problem isn't waiting for a better package to appear as i am a very patient player. The problem is, that when a purchase is made regardless of package type or price, as i have made purchases on the 2hrly packages and also the bonus packages and the same thing has happened on each purchase occasion.

 Once the 2 hour timer is finished after a purchase is made,  all of the currently priced 2 hourly package options are removed for several days minimum if not weeks, regardless of which value package is purchased. This is NOT a random algorithm, as the results are NOT random. The results are the same after each purchase, regardless of package price. It removes all of the cheapest packages and only makes exorbitantly priced packages available for up to several weeks. You say it's random but it is not. I have made at least 5 purchases for both the 2 hourly and for bonus packages and each time the current 2 hourly package pricing that were available, dissappear and are REPLACED with lower quality packages that have much higher prices. Only the bonus packages that have a multiple purchase options maintain their price for the available number that can be purchased. This is fine and how the other packages should also be treated. Buying a single 2 hourly package or even one of the 2 or possibly 3 bonus packages means the 2 hourly packages that were available are removed and replaced with different packages that have an Astronomical price in comparison to what was available before a purchase was made. 

 As the results are identical each time, this can not and is not random in any way shape or form and this needs to be looked into. I would like to make multiple purchases in the same day for the different types, but same price, of 2 hourly packages that become available throughout the day, but this is impossible when a single purchase removes the other options that would be available and replaces them with more expensive and less beneficial packages once the 2 hour timer has expired after any package is purchased.

There is a specific algorithm that was set by the developers, but we cannot influence it as it relies on analytics data.

Community manager
UTC +2:00
NIKITA METEOR
Administrator
26 December, 2016, 11:21 AM UTC

abtronic999 said:


A suggestion in regards to the contents of the prize packages available for purchase. Probably more suited to the bonus style packages, but would also be well suited to the 2 hour packages as well, would be to apply a choice system. This system is already being implemented in the game. When certain challenges or tournaments are completed and it's time to claim your prize, you sometimes have to make a choice about which prize you would prefer to claim. Offensive troops  or Defensive troops, offensive or defensive stat boosts.


Thanks for your suggestion. All the discounts are being developed by analytic specialists so it requires a lot of work to make any changes. Probably the choice system will look cool, but we need to analyze a big amount of data before we could make such decisions.

Community manager
UTC +2:00
NIKITA METEOR
Administrator
26 December, 2016, 11:25 AM UTC

deanlkellogg said:


Provide an option to 'disable' the 'send all' button.  I have complained of 'pop up' notifications for two years with no relief.....though they 'said' they were looking into it.  Once again, I sent one pikemen at a battleground only to find the entire OFFENSE travelled....including 237 thieves.  We are tired of selecting one unit for a destination, only to get a report that 'everything' went.  This time, it was only the offensive button, so about 3million less in losses than usual, but this has gotten beyond old.  Solution.....give us a settings option to disable all three 'send all buttons.   After two years, it is clear that the popping up notifications are going nowhere.

We aren't planning to add this option, because it can affort the customary gameplay. When you send Troops you should do it attentively.

Community manager
UTC +2:00
++CAMELOT++
28 December, 2016, 5:24 AM UTC
NIKITA METEOR said:

++CAMELOT++ said:


Hello there,

My suggestion is in regards to the contact list. 

1.  Search criteria expanded to text added in the contact comment section. 

2 .  To avoid having to re-scroll to the bottom each time I send a spy, back arrow should return me to the same spot like in the letters and report screen. 

3.  During scrolling through the contacts when battle / spy report comes in, it is at the top of the contact list again. 

Please resolve this frustrating issue trying to manage and utilize 150 contacts. Thank you


Hi!

1. Declined. Unfortunately, it's technically impossible to add a search feature to the contact comment section.

2. How do you want to avoid this exactly?

3. We are already working on it.

UTC +1:00
++CAMELOT++
28 December, 2016, 5:31 AM UTC

1. Not add a search feature but include the text in the comments in existing search parameters 

2. When returning to contact screen via back button, it would be great to return to the same contact. So we don't have to re-scroll down. 

3. Thanks... pls hurry. 
UTC +1:00
NIKITA METEOR
Administrator
29 December, 2016, 2:58 PM UTC

++CAMELOT++ said:


1. Not add a search feature but include the text in the comments in existing search parameters 

2. When returning to contact screen via back button, it would be great to return to the same contact. So we don't have to re-scroll down. 

3. Thanks... pls hurry. 

1. We can't add search parameters, unfortunately.

2. Ok, now I got that! I will pass this suggestion to our devs.


Happy Holidays! 
Community manager
UTC +2:00
badalbaev.2015
30 December, 2016, 2:51 AM UTC

I think that fortress's defensive bonus should be decreased.


Because as of now, it's simply pointless to hit any fortress, because of horrible ratios. 


You send a hit of 500k-1mil and you kill 1 archer, what is that?


Right now, fortresses are just about upgrading to get some realm and nothing else.


And since the number of lvls of fortress are limited, it should has lower defensive bonus or more lvls added. 


When someone hits lvl 20, you can't upgrade it any more or no one can downgrade it. You are just stuck.
UTC +4:00
smdol1
31 December, 2016, 4:50 AM UTC

Hello I'd like to make a suggestion to better the customer service possibly. Tho it may have been only one lazy answer from one person it is best to keep all employees in check so that they provide the customer with the satisfaction that they are the priority and they are here to help. As a former apple employee customer service and satisfaction means alot to me. When I asked for help about issues of logging into server one I only got "it looks like you have successfully logged into that server" while indeed I did it was only because I used another device. I expected the employee to first at least ask probing questions or at least "hi im glad you contacted us I'll be happy to help. it looks like you already have been able to log in that server, was the issue resolved?" That would of let me explain no I had to use another device. But all I got was some easy it looks fixed and the person closed it as resolved. It was not resolved. 


UTC +8:00
smdol1
31 December, 2016, 4:53 AM UTC

Please allow me to ask if I !At join the customer service for stormfall so that I may bring your customers the respect they need. I felt like I was treated like some third person object and I would like to better assist your customers so that they don't get the type of feeling I got.

UTC +8:00
++CAMELOT++
31 December, 2016, 5:24 PM UTC
NIKITA METEOR said:

++CAMELOT++ said:


1. Not add a search feature but include the text in the comments in existing search parameters 

2. When returning to contact screen via back button, it would be great to return to the same contact. So we don't have to re-scroll down. 

3. Thanks... pls hurry. 

1. We can't add search parameters, unfortunately.

2. Ok, now I got that! I will pass this suggestion to our devs.


Happy Holidays! 

UTC +1:00
++CAMELOT++
31 December, 2016, 5:28 PM UTC
Thanks.. Happy New Year!
UTC +1:00
samantha2020a
2 January, 2017, 12:35 AM UTC
Different castle skins, because they are very select few and benefit as much as others making everyone use the same few. maybe special promo ones, some you can alter your self making it what ya want it to look like. wall defense really are low as well, seems like could be a lil stronger and infirmary could have a lil better deals to revive. thanKS
UTC +1:00
chrismurphy.ak907
2 January, 2017, 8:53 PM UTC
I'd like to request a send all troops back option for a fort and beacon. As some players may not be on when there's a need to recall. And would save a lot of members troops. Make it to where a marshal or cpte this option only. 
UTC +8:00
NIKITA METEOR
Administrator
3 January, 2017, 10:44 AM UTC

badalbaev.2015 said:


I think that fortress's defensive bonus should be decreased.


Because as of now, it's simply pointless to hit any fortress, because of horrible ratios. 


You send a hit of 500k-1mil and you kill 1 archer, what is that?


Right now, fortresses are just about upgrading to get some realm and nothing else.


And since the number of lvls of fortress are limited, it should has lower defensive bonus or more lvls added. 


When someone hits lvl 20, you can't upgrade it any more or no one can downgrade it. You are just stuck.

Hi! We aren't planning to decrease the defensive bonus, because it's the main advantage when you upgrade the Fortress. 

Community manager
UTC +2:00
NIKITA METEOR
Administrator
3 January, 2017, 10:51 AM UTC

smdol1 said:


Hello I'd like to make a suggestion to better the customer service possibly. Tho it may have been only one lazy answer from one person it is best to keep all employees in check so that they provide the customer with the satisfaction that they are the priority and they are here to help. As a former apple employee customer service and satisfaction means alot to me. When I asked for help about issues of logging into server one I only got "it looks like you have successfully logged into that server" while indeed I did it was only because I used another device. I expected the employee to first at least ask probing questions or at least "hi im glad you contacted us I'll be happy to help. it looks like you already have been able to log in that server, was the issue resolved?" That would of let me explain no I had to use another device. But all I got was some easy it looks fixed and the person closed it as resolved. It was not resolved. 


Thanks for your feedback! You can share it with our Support Team in the feedback form so they could improve their service.

You can describe your gameplay suggestion in this topic.

Community manager
UTC +2:00
NIKITA METEOR
Administrator
3 January, 2017, 10:53 AM UTC
smdol1 said:

Please allow me to ask if I !At join the customer service for stormfall so that I may bring your customers the respect they need. I felt like I was treated like some third person object and I would like to better assist your customers so that they don't get the type of feeling I got.

Let me draw your attention that this is the gameplay suggestions topic. You can share your feedback in the special form after your issue was resolved.
Community manager
UTC +2:00
NIKITA METEOR
Administrator
3 January, 2017, 10:56 AM UTC
samantha2020a said:

Different castle skins, because they are very select few and benefit as much as others making everyone use the same few. maybe special promo ones, some you can alter your self making it what ya want it to look like. wall defense really are low as well, seems like could be a lil stronger and infirmary could have a lil better deals to revive. thanKS
Thanks for your suggestion! We have already passed this idea to our developers 
Community manager
UTC +2:00
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