Account email change?

11 Replies
Trentkestin
26 May, 2017, 5:19 AM UTC
Is it possible to change the email that my castle is linked to? I want the castle linked on server 1 to be linked to my server 2 castle now
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Alyona Kolomiitseva
Community Manager
26 May, 2017, 8:10 AM UTC

Trentkestin said:


Is it possible to change the email that my castle is linked to? I want the castle linked on server 1 to be linked to my server 2 castle now

Hi! Yes, it's possible. Go to your profile on plarium.com - profile tab - and click here: 

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Trentkestin
26 May, 2017, 2:48 PM UTC
Thanks!
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Alina Bright
Community Manager
29 May, 2017, 11:10 AM UTC
Welcome :) 
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Trent Kestin
30 May, 2017, 5:37 PM UTC
Hey is it possible to link them all to one email address? I have one castle per server but originally I thought we needed separate emails for them? How can I link them all to 1 email?
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Alina Bright
Community Manager
31 May, 2017, 11:48 AM UTC

Yes, sure. First of all you should create Plarium ID for one of accounts (on one server). And when you login into other server, you'll have an option to link account to existing Plarium ID. You should use it and enter the data of your initial Plarium ID. 

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Trent Kestin
31 May, 2017, 2:06 PM UTC

See the problem is that I already linked those castles to other plarium accounts because I didnt know at the time. So idk how I can basically unlink them from those accounts and then link them to my main email. The only option I see right now is log out Link? https://imgur.com/a/h8a2V

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Alina Bright
Community Manager
1 June, 2017, 7:47 AM UTC
Oh, I see. Unfortunately, once email was confirmed it can't be changed manually. Our Support team helps in such cases if player has lost access to the mail for some reasons. 
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Trent Kestin
1 June, 2017, 3:00 PM UTC
Ah ok, well thats good to know. Just didnt want to lose all my data because something went wrong with one of the emails. Thanks :)
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Alina Bright
Community Manager
2 June, 2017, 10:08 AM UTC
I hope this won't happen :) You're welcome! 
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Demonic_juggalo1
3 June, 2017, 8:52 PM UTC
Hi, I recently took a break from the game, and during this time, I lost access to my email address that my acc
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Alina Bright
Community Manager
6 June, 2017, 10:59 AM UTC

Demonic_juggalo1 said:


Hi, I recently took a break from the game, and during this time, I lost access to my email address that my acc

Hello! Please, contact our Support Team and provide them with this information, so they can help you >> https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

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