Ask general questions from the Moderator

38 Replies
Sameer Khan
4 April, 2017, 4:10 PM UTC

Hello everyone, I am your new Moderator for plarium.com Forum. If you have any questions which you may want to ask, feel free to comment below and I will be happy to help.


Thanks in advance. :)

Stormfall: Rise of Balur Moderator
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EMB.Lethal
5 April, 2017, 4:33 PM UTC

Do you guys expect to achieve higher standards by lowering your standards?  Laggy hard to play game, give incorrect package for purchase selected, and treating players like everything is their fault... Just curious as to where you see this game going with the way you guys are laying out your principals?


UTC +6:00
Alina Bright
Community Manager
6 April, 2017, 12:08 PM UTC
EMB.Lethal said:

Do you guys expect to achieve higher standards by lowering your standards?  Laggy hard to play game, give incorrect package for purchase selected, and treating players like everything is their fault... Just curious as to where you see this game going with the way you guys are laying out your principals?


Hi! We're constantly working on improvement of the game perfomance and we try to create positive gaming experience for our players. Can you please specify your issues more detail so we can help you? Have you contacted our Support team? 
UTC +2:00
Sameer Khan
7 April, 2017, 2:38 AM UTC

EMB.Lethal said:


Do you guys expect to achieve higher standards by lowering your standards?  Laggy hard to play game, give incorrect package for purchase selected, and treating players like everything is their fault... Just curious as to where you see this game going with the way you guys are laying out your principals?


Thank you for your question. Plarium is always working hard to improve their servers and trying to introduce new features so that players do not get bored with them. As far as your question about standards, there are all kinds of players in this game; some may spend money, some may not. But spending only accelerates your gameplay into achieving things quickly rather than being patient and playing slowly. We all want to achieve things quickly so players tend to spend money in order to be better. There are many playstyles which you can adapt in this game; you also do not need to be a spending player but you may apply different strategies when you play. For example, training Infantry units and using them in PvP tournaments to achieve better and stronger units. If you face any issues with your gameplay or have a technical problem, then you can contact us and if it is a complicated situation, then you will be asked to contact Support so that they can provide you with full support. 

Stormfall: Rise of Balur Moderator
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tennaciousd78
18 April, 2017, 4:19 PM UTC
With every game, there will be issues. Developers, Plarium included, work tirelessly to improve the experience for all who play. This is why player feedback is so crucial. Plarium works to address players issues by creating patches and game fixes based on players issues that are reported. We encourage players to be vocal so we can improve gameplay for all. Thank you for taking time to voice your complaint. We will work to constantly improve your gameplay.
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Alyona Kolomiitseva
Community Manager
19 April, 2017, 10:02 AM UTC
tennaciousd78 said:

With every game, there will be issues. Developers, Plarium included, work tirelessly to improve the experience for all who play. This is why player feedback is so crucial. Plarium works to address players issues by creating patches and game fixes based on players issues that are reported. We encourage players to be vocal so we can improve gameplay for all. Thank you for taking time to voice your complaint. We will work to constantly improve your gameplay.
You're right. Each program has issues. Games are not an exception. However, thanks to our players, who report us all issues and share their feedback, we can make our games better :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Unknown_Ranger4
21 April, 2017, 1:08 AM UTC
When will new Castle skins be 
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tyrantslayer
21 April, 2017, 1:23 AM UTC
Why can't you buy a 50% offensive/defensive boosts an
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Alina Bright
Community Manager
21 April, 2017, 11:21 AM UTC
tyrantslayer said:

Why can't you buy a 50% offensive/defensive boosts an
Hi! Can you please specify your question? 
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joshnemesis
28 April, 2017, 8:37 AM UTC
Hello can you please help me Mr. Moderator! After the attacked the result will sent to the mail icon right?but where i can find the actual battle.thanks?
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Alina Bright
Community Manager
28 April, 2017, 10:43 AM UTC
joshnemesis said:

Hello can you please help me Mr. Moderator! After the attacked the result will sent to the mail icon right?but where i can find the actual battle.thanks?
Hi! There are no real-time scenes of the battles in the game. 
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Oadin
29 April, 2017, 2:40 AM UTC
Yeah alota the time the battle does show up in reports can't do nothing bout it lol
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kirkyeargan09
21 May, 2017, 3:47 PM UTC
Hi, i need billing info contact-due to double recurring payments-not authorized, can you help with this?
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Razor-Kill
21 May, 2017, 11:33 PM UTC
Hello. It would be great if we can have new skins for Castel's and new Avatars, those we have are old :) thanks 
[email protected]
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Ve4nik
Moderator
22 May, 2017, 8:34 AM UTC

Guys, please, post your further siggestions in THIS topic.


Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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Alina Bright
Community Manager
22 May, 2017, 10:59 AM UTC
kirkyeargan09 said:

Hi, i need billing info contact-due to double recurring payments-not authorized, can you help with this?
Hello! You should have received a confirmation mail with transaction ID from iTunes/Play Store. Please take a screenshot of it and send to our Support team at https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new so we can investigate this case. Thanks!
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Alina Bright
Community Manager
22 May, 2017, 11:01 AM UTC
Razor-Kill said:

Hello. It would be great if we can have new skins for Castel's and new Avatars, those we have are old :) thanks 
We're planning to add new Castle Skins from time to time :)  
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Doom'sNantucket
1 June, 2017, 5:07 PM UTC
How do I claim the sapphires? Subscribed t
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Alina Bright
Community Manager
2 June, 2017, 10:07 AM UTC
Doom'sNantucket said:

How do I claim the sapphires? Subscribed t
Hi! There will be one winner, we'll announce him in a while :) 
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ggaslanian
2 June, 2017, 10:45 AM UTC
Hello . Plz activate the 75% more frequently. Three times a month would be fair. Too many coiners are 
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