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Cannot accept Valentine Gift

Cannot accept Valentine Gift

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Feb 12, 2018, 01:1202/12/18
06/30/15
97

Cannot accept Valentine Gift

I play on a Windows Laptop using the Plarium app - and cannot accept the time sensitive Valentine Gift. When I click on "claim reward"



the accept gift screen is full screen and I cannot access any buttons, or scroll round, so cannot do anything except exit the game!


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4k
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15
Comments
Feb 12, 2018, 06:1802/12/18
Feb 12, 2018, 06:19(edited)
01/11/16
1009

Hi,

Please create a help ticket here Support

Feb 12, 2018, 06:3902/12/18
09/03/15
238

Gandalf said:


Hi,

Please create a help ticket here Support

Befor login, make the Window smaller.

Then it sould work, and you should collect it.
Feb 12, 2018, 15:5102/12/18
03/01/16
5810
Carangajeira said:

I play on a Windows Laptop using the Plarium app - and cannot accept the time sensitive Valentine Gift. When I click on "claim reward"



the accept gift screen is full screen and I cannot access any buttons, or scroll round, so cannot do anything except exit the game!


Hello, my Lord! Did you get the gift? 
Feb 15, 2018, 10:1402/15/18
06/30/15
97

Not yet!

I have managed to submit a support ticket - something I could not do earlier (followed the link in one of your responses) as trying to find out how to send one took me all over before telling me that now all support requests would be dealt with here in the Forum!

I must admit that support is not that helpful to most Win10 users - we usually just get a standard response that "the game in Beta" for you so expect that everything doesn't work!

Thanks for the responses here!
Feb 15, 2018, 10:1802/15/18
06/30/15
97

Sheranius said:


Gandalf said:


Hi,

Please create a help ticket here Support

Befor login, make the Window smaller.

Then it sould work, and you should collect it.

Unfortunately playing on the Plarium app (on a laptop) I can see no way to "resize" the window (unlike say Gameroom where there are +/- buttons at the top) - so just have one size.

Feb 15, 2018, 11:4702/15/18
01/11/16
1009

I am not sure if it will help, but you can temporary try to change windows resolution for resizing.

Feb 15, 2018, 12:5502/15/18
03/01/16
5810

Carangajeira said:


Not yet!

I have managed to submit a support ticket - something I could not do earlier (followed the link in one of your responses) as trying to find out how to send one took me all over before telling me that now all support requests would be dealt with here in the Forum!

I must admit that support is not that helpful to most Win10 users - we usually just get a standard response that "the game in Beta" for you so expect that everything doesn't work!

Thanks for the responses here!

Hello, my Lord! Do you have an opportunity to get the reward using a mobile device? Try to receive it not through the app. 

Waiting for your answer. 

Feb 16, 2018, 00:4402/16/18
06/30/15
97
Hi Alina, replied through the FB Forum - my phone is too old (Android 2.4, which cannot be upgraded) to play (m)any games.
Feb 16, 2018, 00:4602/16/18
Feb 16, 2018, 04:52(edited)
06/30/15
97

Gandalf said:


I am not sure if it will help, but you can temporary try to change windows resolution for resizing.


I am playing at the highest resolution my laptop will allow - but also tried on a newer netbook with better resolution and same problem. It is an issue with the plarium windows app rather than the laptop, I believe.

Feb 16, 2018, 11:5402/16/18
03/01/16
5810
Carangajeira said:

Hi Alina, replied through the FB Forum - my phone is too old (Android 2.4, which cannot be upgraded) to play (m)any games.
Contacted you on FB :) 
Feb 17, 2018, 13:4602/17/18
06/30/15
97

As expected, the response from Support:

"Please mind that Stormfall: Rise of Balur is still being at the beta development stage at the Plarium Desktop app. Therefore, some features might be functioning improperly. Yet, it is possible to claim the gift using a different device. I suggest installing the game on a mobile device (a phone or a tablet) in order to experience the stable gameplay."

As I have said before my "mobile device" is too old (Android 2.4, which cannot be upgraded) - so am stuck with not getting any "free gifts"!

Feb 17, 2018, 16:4602/17/18
Feb 17, 2018, 16:55(edited)
01/11/16
1009
You can download and install any free Android emulator Link to play the game on pc.
Feb 20, 2018, 14:2702/20/18
03/01/16
5810
Carangajeira said:

As expected, the response from Support:

"Please mind that Stormfall: Rise of Balur is still being at the beta development stage at the Plarium Desktop app. Therefore, some features might be functioning improperly. Yet, it is possible to claim the gift using a different device. I suggest installing the game on a mobile device (a phone or a tablet) in order to experience the stable gameplay."

As I have said before my "mobile device" is too old (Android 2.4, which cannot be upgraded) - so am stuck with not getting any "free gifts"!

Hello! My Lord, this issue will be fixed. I'm sorry it happened :( 
Feb 22, 2018, 14:1202/22/18
06/30/15
97

Alina Bright said:



Hello! My Lord, this issue will be fixed. I'm sorry it happened :( 

Thank you for the response!!

Feb 22, 2018, 15:4202/22/18
03/01/16
5810
Carangajeira said:

Alina Bright said:



Hello! My Lord, this issue will be fixed. I'm sorry it happened :( 

Thank you for the response!!

You're welcome!