Spy reports displaying inaccurate info.

53 Replies
User
29 November, 2017, 2:02 PM UTC
Spy reports are not displaying accurate info.  I have taken into account all rss raiding limits.  This is happening on s1 and s3.  Many other people are experiencing the same thing.  Rss raiding is a big part of the game and I see this as a big problem.  I am able to replicate this on any castle I have when raiding and the castles I am raiding are dead castles.  
UTC +7:00
1
User
30 November, 2017, 1:44 AM UTC
Yeah something wrong with spying for RSS.. Showing strange data and raid less than after... I dont know what happen
UTC -4:00
1
Community Manager
30 November, 2017, 11:37 AM UTC

KashAz said:


Spy reports are not displaying accurate info.  I have taken into account all rss raiding limits.  This is happening on s1 and s3.  Many other people are experiencing the same thing.  Rss raiding is a big part of the game and I see this as a big problem.  I am able to replicate this on any castle I have when raiding and the castles I am raiding are dead castles.  

Hi there! My Lord, I need this info from you:

1. coordinates of your Castle 

2. coordinates of a Castle which you raided. 

UTC +2:00
0
Community Manager
30 November, 2017, 11:38 AM UTC

Chascon said:


Yeah something wrong with spying for RSS.. Showing strange data and raid less than after... I dont know what happen

Hi there! Thank you for the report. 

I need this info from you: to check the issue:

1. coordinates of your Castle

2. coordinates of a Castle which you raided. 

UTC +2:00
1
User
1 December, 2017, 1:27 AM UTC

I'll send you a pm 

UTC -4:00
0
User
1 December, 2017, 2:57 AM UTC
Sent pm with images.
UTC +7:00
0
Community Manager
1 December, 2017, 1:24 PM UTC

Thank you, guys! I passed this info to our team. 

Once I get the information, I'll let you know in this thread. 
UTC +2:00
1
User
3 December, 2017, 5:32 PM UTC

Yeah, thanks.

UTC -4:00
0
User
13 December, 2017, 8:48 PM UTC

So.. Any news xD


A castle level 76 only show me 5k of iron, maybe never upgrade his catacomb? Its not posible, yeah.
UTC -4:00
0
Community Manager
14 December, 2017, 1:43 PM UTC
Chascon said:

So.. Any news xD


A castle level 76 only show me 5k of iron, maybe never upgrade his catacomb? Its not posible, yeah.
Hello, my Lord! Unfortunately, I didn't get any news yet :( I'll let you know when I get the results of this issue. 
UTC +2:00
1
User
14 December, 2017, 1:49 PM UTC
Will wait for news, or maybe an update xD
UTC -4:00
0
Community Manager
15 December, 2017, 1:59 PM UTC
Chascon said:

Will wait for news, or maybe an update xD
Thank you! :)
UTC +2:00
1
User
28 December, 2017, 3:23 AM UTC

Alina,


Do you have any follow up on this?  I know many have submitted it as an issue in game and opened tickets.  Unfortunately the in game support ends at the point where they pass it on to the devs.  You are our only hope for an update on this issue and whether it will be fixed.  Thank you so much for your help.  
UTC +7:00
1
User
28 December, 2017, 3:55 AM UTC
Also experiencing this. Spy reports are whack right now for rss
UTC -4:00
0
Community Manager
28 December, 2017, 3:22 PM UTC

Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


UTC +2:00
0
Community Manager
28 December, 2017, 3:29 PM UTC
Trent Kestin said:

Also experiencing this. Spy reports are whack right now for rss
Hello, my Lord! This is the first report I met. Could you please send the screenshots of your report? Thank you in advance! 
UTC +2:00
0
User
28 December, 2017, 9:26 PM UTC

Alina Bright said:


Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


But why spy reports shows so little amount of resources. 

And this is not happen in all castles, so i keep raiding in others who shows higher levels.
UTC -4:00
0
User
29 December, 2017, 2:02 AM UTC

This has absolutely nothing to do with raid limits.  This happens when I have not attacked a castle for months.  This happens when I haven’t even touched upon my 500k daily limit.  How is it remotely possible for spy reports to show that a dead castle has way less rss then the capacity of the catacomb?   Over the years I have marked out the catacomb capacity of many of my farms.  These numbers have been tried and tested and I know them to be accurate.  Yet, now I can take the rss down lower than the catacomb capacity as shown in the multiple screen shots I have provided.  The answer they gave is incorrect.  All the players who are experiencing this know this is incorrect.   We really need an correct answer as to why this is happening.


Alina, thank you so much for looking into this for us.  However, they are incorrect.  Could you kindly let them know we really need an answer.  If they screwed things up or changed how farm castles work, that is fine.  We just need to know what is happening or what change they made.  
UTC +7:00
0
User
29 December, 2017, 2:51 PM UTC

so, i got a castle level 59, spy report shows 15k iron 13k gold and 41k food, then a i raided and a got 3k of iron, 2k of gold and 27k for food, total amount 32k

if catacomb is for 10k, theres 2k of iron and 4k for food lost.

the other question, can a level 59 castle have catacombs at level 12?

this is an example for today.

UTC -4:00
0
Community Manager
29 December, 2017, 4:42 PM UTC
Chascon said:

Alina Bright said:


Hello, guys! Thank you for your patience.

We have checked this issue and we haven't found any bugs. After the investigation, we found there were limits for raids. That's why you got such amount of resources. 


But why spy reports shows so little amount of resources. 

And this is not happen in all castles, so i keep raiding in others who shows higher levels.
Hello, my Lord! Did you raid such Castles before? Do they active? 
UTC +2:00
0
2761937 users registered; 63544 topics; 334602 posts; our newest member:mastif