Problems on mobile platform

6 Replies
User
11 November, 2017, 10:18 AM UTC

Following a response I received to an issue I was having on Plarium.com It was suggested I try the mobile app - on my laptop. I duly downloaded it and Age of War seems to play fine there, but I was also tempted to start playing Rise of Balur - and have a couple of problems/bugs.

I have tried to submit tickets, but following the link does NOT give the option to submit Rise of Balur tickets, only the browser games.

1. Unable to fight the monster with my Dragon - swiping with a mouse (no touchscreen on my laptop) does nothing, so I cannot collect points and learn dragon arts

2. Unable to make payments !! Tried several times to purchase a Beginner's pack, but clicking on payment link does nothing


Any suggestions?
UTC +4:00
0
User
11 November, 2017, 11:16 AM UTC

Hello, for your problems

1. Have you tried clicking and dragging over the monster?

2. I am not sure they have added purchase support yet, they hadn’t a while ago when I last used it
UTC +8:00
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User
11 November, 2017, 11:56 AM UTC

Clicking and dragging doesn't work - I have tried everything I can think about. I guess it is supposed to be a touch/swipe action on a cell-phone, though it works (click) as it should on Age of War on the mobile platform, though I have not tried to make a purchase there yet.

Thank you for responding.
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User
11 November, 2017, 1:28 PM UTC
No worries, that’s as far as my knowledge on the pc app goes so we’ll have to wait for a CM to reply 😊
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Community Manager
13 November, 2017, 11:27 AM UTC

Hello, my Lord! To make sure I understood everything correctly, do you play Stormfall: Rise of Balur via PC app?   

UTC +2:00
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User
27 December, 2017, 4:31 PM UTC

Sorry for the delay in response - for some reason I couldn't log in to the Forum! 

Yes, I play RoB on a netbook using the Plarium app. My phone is old and the version of android isn't able to run the game.

The ability ti attack monsters has been resolved by a later update to the game thank you!
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Community Manager
28 December, 2017, 3:35 PM UTC

Hello, my Lord! Thank you for the information! 

I'm glad to hear that 1 issue was resolved. 

As for the purchases, we're aware of this issue, it will be fixed as soon as possible. 

UTC +2:00
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