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Unable to receive notifications

mihai82

Jun 28, 2018, 16:5206/28/18

10/18/15

Unable to receive notifications

Hello,

For almost 2 weeks I have problems with the application, the phone is Samsung S8, android Oreo. I do not receive notifications, I tried to reinstall the application but unfortunately is not working. Please help me!

Thank you

Comments

Gandalf

Jun 29, 2018, 06:1006/29/18

Jun 29, 2018, 06:12(edited)

01/11/16

1009

Have you enabled Notifications from the settings option?

You can access settings from extreme lower right corner on your screen.

Please also access the phone notification advanced settings

Alternatively please report this to Support

mihai82

Jun 29, 2018, 10:4406/29/18

10/18/15

I tried everything, I still do not receive notifications and it's not a nice situation.

Gandalf

Jun 29, 2018, 11:0906/29/18

01/11/16

1009

mihai82 said:

I tried everything, I still do not receive notifications and it's not a nice situation.

Please use the link for contacting Support

Unknown_Ranger39

Jul 3, 2018, 20:4907/03/18

10/15/15

455

mihai82 said:

Hello,
For almost 2 weeks I have problems with the application, the phone is Samsung S8, android Oreo. I do not receive notifications, I tried to reinstall the application but unfortunately is not working. Please help me!

Thank you

Have you tried to clear phone memory and cache?

Alina PhoenixAdmin

Jul 9, 2018, 16:2407/09/18

02/29/16

5605

Hello, my Lord!

It's a known issue that notifications don't work on Android 8 and higher :( It should be fixed in the upcoming update (hope devs will do it till the end of this week).

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Please help me!</p><br><p>Thank you</p>","createdDate":"1530204720000","folderId":"79","id":"105590","authorId":"1900462","authorRegistered":"1445187538433","authorName":"mihai82","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/18.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3342","commentsCount":"5","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/79_bug-reports/105590_unable-to-receive-notifications/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_493742/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">Have you enabled Notifications from the settings option?</span></p><p><span style=\"color: rgb(155, 187, 89);\">You can access settings from extreme lower right corner on your screen.</span></p><br><span style=\"color: rgb(155, 187, 89);\">Please also access the phone notification advanced settings</span><br><p><span style=\"color: rgb(155, 187, 89);\"><br>Alternatively please report this to <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">Support</a></span></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1530252649803","editedDate":"1530252744933","id":"493742","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"493742","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1900462/","commentUrl":"/forum/en/comment/topic_493777/"},"strings":{"userRole":"","userId":"1900462","contentDraftJs":"","contentHtml":"<p>I tried everything, I still do not receive notifications and it's not a nice situation.</p>","userRegistered":"1445187538433","userCommentsCount":"1","userName":"mihai82","createdDate":"1530269053483","editedDate":"0","id":"493777","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"493777","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_493787/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<div class=\"user-name\">mihai82 said:</div><br><blockquote><p>I tried everything, I still do not receive notifications and it's not a nice situation.</p></blockquote><span style=\"color: rgb(155, 187, 89);\">Please use the link for contacting Support</span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1530270549393","editedDate":"0","id":"493787","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"493787","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_494610/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">mihai82 said:</div><br><blockquote><p>Hello,</p><p>For almost 2 weeks I have problems with the application, the phone is Samsung S8, android Oreo. I do not receive notifications, I tried to reinstall the application but unfortunately is not working. Please help me!</p><br><p>Thank you</p></blockquote>Have you tried to clear phone memory and cache?","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1530650981880","editedDate":"0","id":"494610","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494610","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_496112/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, my Lord!</p>It's a known issue that notifications don't work on Android 8 and higher :( It should be fixed in the upcoming update (hope devs will do it till the end of this week).","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1531153455260","editedDate":"0","id":"496112","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"496112","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Please help me!</p><br><p>Thank you</p>","createdDate":"1530204720000","folderId":"79","id":"105590","authorId":"1900462","authorRegistered":"1445187538433","authorName":"mihai82","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/18.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3342","commentsCount":"5","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/79_bug-reports/105590_unable-to-receive-notifications/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_493742/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">Have you enabled Notifications from the settings option?</span></p><p><span style=\"color: rgb(155, 187, 89);\">You can access settings from extreme lower right corner on your screen.</span></p><br><span style=\"color: rgb(155, 187, 89);\">Please also access the phone notification advanced settings</span><br><p><span style=\"color: rgb(155, 187, 89);\"><br>Alternatively please report this to <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">Support</a></span></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1530252649803","editedDate":"1530252744933","id":"493742","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"493742","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1900462/","commentUrl":"/forum/en/comment/topic_493777/"},"strings":{"userRole":"","userId":"1900462","contentDraftJs":"","contentHtml":"<p>I tried everything, I still do not receive notifications and it's not a nice situation.</p>","userRegistered":"1445187538433","userCommentsCount":"1","userName":"mihai82","createdDate":"1530269053483","editedDate":"0","id":"493777","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"493777","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_493787/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<div class=\"user-name\">mihai82 said:</div><br><blockquote><p>I tried everything, I still do not receive notifications and it's not a nice situation.</p></blockquote><span style=\"color: rgb(155, 187, 89);\">Please use the link for contacting Support</span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1530270549393","editedDate":"0","id":"493787","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"493787","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_494610/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">mihai82 said:</div><br><blockquote><p>Hello,</p><p>For almost 2 weeks I have problems with the application, the phone is Samsung S8, android Oreo. I do not receive notifications, I tried to reinstall the application but unfortunately is not working. Please help me!</p><br><p>Thank you</p></blockquote>Have you tried to clear phone memory and cache?","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1530650981880","editedDate":"0","id":"494610","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"494610","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_496112/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello, my Lord!</p>It's a known issue that notifications don't work on Android 8 and higher :( It should be fixed in the upcoming update (hope devs will do it till the end of this week).","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1531153455260","editedDate":"0","id":"496112","entityId":"105590","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"496112","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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