THEFT OF ACCOUNT

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Unknown_Ranger42

Jan 18, 2017, 12:4601/18/17

01/18/17

THEFT OF ACCOUNT

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

Comments

Deleted

Jan 19, 2017, 07:5401/19/17

Jan 19, 2017, 07:57(edited)

1369

FYI, linked email can't be chaged.

So you can reset your password, get a link on email and made it more safe.

Unfortunately, if your email was hаcked (not plarium accaunt) - plarium can't do anything.

Deleted

Jan 19, 2017, 09:5801/19/17

2303

francescocito.fc said:

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

If you lost an access to your account please submit a ticket to our Support Team so they could investigate your issue.

Deleted

Jan 19, 2017, 12:2501/19/17

2303

francescocito.fc said:

this person has managed to change my email without hack it ...through the coordinates of my account can you check if there was this email change?
I have spent a lot of money on this account, I can not lose it becouse you dont do something.
coord: x: -257; y: -1253
castle name: IL DEMONE
old email (the email That was changed) = bleach.86@hotmail.it
new email ( email of the thief) = Kontostormfall18@vp.pl

Unfortunately, we cannot investigate this issue at forum. As I said above you should submit a ticket to our Support Team. Here is a link.

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How can I do to recover it?</p></blockquote>If you lost an access to your account please submit a ticket to our Support Team so they could investigate your issue.","userRegistered":"","userCommentsCount":"2303","userName":"Deleted","createdDate":"1484819939753","editedDate":"0","id":"249831","entityId":"34293","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"249831","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046804/","commentUrl":"/forum/en/comment/topic_249880/"},"strings":{"userRole":"","userId":"1046804","contentDraftJs":"","contentHtml":"<div class=\"user-name\">francescocito.fc said:</div><br><blockquote><p>this person has managed to change my email without hack it ...through the coordinates of my account can you check if there was this email change?</p><p>I have spent a lot of money on this account, I can not lose it becouse you dont do something.\n\n</p><p>coord: x: -257; y: -1253  </p><p>\ncastle name: IL DEMONE</p><p>\nold email (the email That was changed) = <a href=\"mailto:bleach.86@hotmail.it\" rel=\"nofollow ugc\" target=\"_blank\">bleach.86@hotmail.it</a></p><p>new email ( email of the thief) =  <a href=\"mailto:=Kontostormfall18@vp.pl\" rel=\"nofollow ugc\" target=\"_blank\"> Kontostormfall18@vp.pl</a></p><p><br></p></blockquote>Unfortunately, we cannot investigate this issue at forum. 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How can I do to recover it?</p></blockquote>If you lost an access to your account please submit a ticket to our Support Team so they could investigate your issue.","userRegistered":"","userCommentsCount":"2303","userName":"Deleted","createdDate":"1484819939753","editedDate":"0","id":"249831","entityId":"34293","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"249831","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046804/","commentUrl":"/forum/en/comment/topic_249880/"},"strings":{"userRole":"","userId":"1046804","contentDraftJs":"","contentHtml":"<div class=\"user-name\">francescocito.fc said:</div><br><blockquote><p>this person has managed to change my email without hack it ...through the coordinates of my account can you check if there was this email change?</p><p>I have spent a lot of money on this account, I can not lose it becouse you dont do something.\n\n</p><p>coord: x: -257; y: -1253  </p><p>\ncastle name: IL DEMONE</p><p>\nold email (the email That was changed) = <a href=\"mailto:bleach.86@hotmail.it\" rel=\"nofollow ugc\" target=\"_blank\">bleach.86@hotmail.it</a></p><p>new email ( email of the thief) =  <a href=\"mailto:=Kontostormfall18@vp.pl\" rel=\"nofollow ugc\" target=\"_blank\"> Kontostormfall18@vp.pl</a></p><p><br></p></blockquote>Unfortunately, we cannot investigate this issue at forum. 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